Customer Ratings & Reviews

Very satisfied with my phone for the price. The store associate helped me right away and was very patient with my issue. I would return to Best Buy again.

They had just what I needed at the Beaumont, Tx location and team member Dalaya S. was more than helpful in providing just what I was looking for! Bravo to her!

Sold as an unlocked phone and it was not unlocked. Best Buy directed me to the original cell phone carrier to ask management to unlock the phone and because I was not a customer of that carrier, they would not unlock it. Best Buy management told me to wait 90 days and the phone would be unlocked. I asked the manager at Best Buy why did they advertise and sell the phone as unlocked. He had no answer.

looked like a new phone, there were no scratches or scuffs. All buttons and touchscreen worked fine, however the day I purchased the phone the battery health was 93% which was acceptable to me, but then it degraded to 85% within 12 days. I ended up returning it because of that reason.

Great value. All you need for a modern phone. More would be overkill.

My daughter loves she's so happy with it, she is still learning how to use it.

This is really good phone. Nice maintained phone. But i think $175-180 could be a reasonable price.

Very good phone. No visible damage, just some minor scratches on the screen, not a big deal. Generally money well spent for a secondary phone.

Great deat needed for the apple wallet and that was it absolutely perfect

Was about to test phone out before using my extra SIM card. Got burned but other companies but BestBuy came through for me again. Thank you.

I bought this phone for my daughter! it works great! no scratches battery percentage was 87% but it was a great purchase in my end! charger wasn’t apple , but that’s okay!

The battery was defective! When the sub-standard battery was reported, the Geek Squad would not replace the defective battery unless we forked out $70. My TotalTech Rewards Program does not cover it either. The phone does not connect to a charging cable properly either. I have to jiggle the charging cable to make it charge.

Currently typing this out on the phone; it is just as described, and very reliable.

It was a gift to my daughter, she loves it. Works very good.

My Son absolutely loves his phone. It’s his best Christmas Gift!!! Thank You guys for never letting me down!!!

They kept messing up and locking up I would not recommend it to anybody but it’s ok

This is a gift for my granddaughter whose 8 and getting her first phone

Beautiful red color. Very responsive touch pad. Very good weight on the phone.

Great product for what I planned to use it. All the components work fine, including the battery.

The phone itself works very well, and the appearance is very good. It is so much less expensive than the phones at the Verizon store so it is a very good value.