Customer Ratings & Reviews

We are happy with this purchase and appreciate all of the help from the Geek Squad with getting our old phone changed over to this new one. Thank you.

The phone is a perfect size. Works great. Even though it’s a refurbished phones, everything was completely like a brand new phone. No complaints !

The gentleman that helped me was just what I needed. He was able to get what I wanted.

Great little phone! Everything works fine. Updated to iOs 16.6 right away. Screen is excellent. Speedy processor. Good sound. Runs all my apps. Not disappointed at all!

It arrived on time and looks brand new. It's not as big as I thought it would have been. However, I am pleased with my purchase. There are no issues so far, everything works great.

Pretty and petite for my Princess. Good battery life and no complaints from the Princess

Works good best purchase I’ve made only thing is one of the speakers work but it doesn’t bother me cause it’s still pretty loud for a small phone. Thanks bestbuy!

My son loves this phone perfect for a first phone for kids

This is perfect for a beginner iPhone, I will never buy new again

looked like a new phone, there were no scratches or scuffs. All buttons and touchscreen worked fine, however the day I purchased the phone the battery health was 93% which was acceptable to me, but then it degraded to 85% within 12 days. I ended up returning it because of that reason.

I am just not a apple girl. I am a android user. I just was testing it out.

Very satisfied with my phone for the price. The store associate helped me right away and was very patient with my issue. I would return to Best Buy again.

I have return this and switch it to Motorola. So I can’t make a review

Home button quit working 3 weeks after purchase. Called customer service who set up an appointment with Geek Squad. Arrived to the appointment and was told due to the battery life at 75% ( what it was when purchased) and it being refurbished that they would not fix it, exchange it, or return it. So basically I wasted over $200 on a piece of trash

They had just what I needed at the Beaumont, Tx location and team member Dalaya S. was more than helpful in providing just what I was looking for! Bravo to her!

We purchased the phone for my mother who had been without a phone for a while. It would help us keep in touch with her in case of emergencies. However, when my husband began setting up the phone, it would restart every few minutes, making us unable to set it up or do anything useful with it. When I went to the branch we purchased it from, the people at Geek Squad were very helpful with trying to figure out what was wrong and even refunded us when we found a processing error. Matt was very helpful. I am giving two stars because the item in question was not thoroughly inspected or advertised as malfunctioning when we bought it. If all worked perfectly, I would give 5 stars for the customer service we received.

I bought this phone for my daughter! it works great! no scratches battery percentage was 87% but it was a great purchase in my end! charger wasn’t apple , but that’s okay!

This is really good phone. Nice maintained phone. But i think $175-180 could be a reasonable price.

Very good phone. No visible damage, just some minor scratches on the screen, not a big deal. Generally money well spent for a secondary phone.

Great value. All you need for a modern phone. More would be overkill.