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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 682 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Essential XL Spotlight Camera's exceptional video and audio quality, along with its impressive battery life and ease of use. Many appreciate the convenient setup process and the effectiveness of the spotlight and night vision features. While some users experienced connectivity issues, the majority found the motion detection to be reliable. A few customers suggested improvements to the siren's volume and motion sensitivity settings.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 682 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera,but the subscription is not worth it for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera. So glad they have increased the battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ARLO

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what we need it too. It works great very easy to install I

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Buyer beware.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason these get 2 stars is because the cameras work well. The up to 1 year battery life claim is only if it detects motion maybe once a week. The real reason this review is so low is because of the subscription they force you into after the 3 month trial period is over. You don’t have to purchase a subscription but you won’t be able to look at your alerts in almost real time. You have to take your thumb drive to a computer and watch it after your car is broken into or someone comes creeping up to your window. I’m ok with paying for a subscription but, I want to know up front that one will be required to use the cameras as they were intended after 90 days. That way I can feel good about going another direction to get the service and features for the life of the camera, not just the first 90 day. Ever heard of the term bait and switch? Feels a lot like it to me.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello,
      Thank you for taking the time to share your Arlo Essential XL Spotlight Camera experience. We want to clarify that the Arlo Essential XL Spotlight Camera comes with an integrated extra-length (XL) battery that lasts one year without charging. This is based on usage of 4000 seconds per month, 30 seconds per stream, and day/night event splits of 2:1. Battery lifespan varies with device settings, use, activity captured, and environmental factors.

      Additionally, we appreciate your feedback regarding the Arlo Smart subscription and your feedback will be forwarded to the appropriate team. If there is additional assistance that you require, please send us an email at askarlo@arlo.com with a screenshot of your Best Buy review, email address linked to your Arlo account and your contact number.

      Best Regards,
      Arlo Team
      ^KN arlo_us

  • Rated 5 out of 5 stars

    Great for connecting to a multichannel router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this camera to replace another one after I upgraded my internet router to a 5 GHZ system. My old cameras would only connect to a 2.4 GHZ system, so they were unusable. Although this Arlo camera only connects to the 2.4 GHZ channel, it is smart enough to connect even when the 5GHZ signal is interfering. Great job Arlo.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arlo good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, reasonably priced system, as well as easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best camera ever had highly recommend to anyone who need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arlo

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product as it records & notifies every movement

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and easy/quick setup. Plan on buying more.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Essential XL

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. The app works great. The video is clear.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Ring

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to setup and use. The video quality is good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Jody's Arlo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took this camera back to the store, was difficult to use and set up

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, only knock is that it drops connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these for several years. I’m a Mac person and I air on the side of logic not math. So that means I found this easy to put up and follow through with adding it to my phone. Once you buy one you just add the next one in the app.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Great camera, terrible battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is clear and setup is easy, but the battery life expectations are drastically misrepresented. If you place this thing in a doorway or room with normal foot traffic within a 2 person household, the battery depletes over half in 25-30 days time.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Mscott,

      We appreciate you sharing your Arlo Essential XL Spotlight experience. Please check out these tips on how to extend the battery life of your camera: https://kb.arlo.com/291

      Additionally, if you are using your Arlo Essential XL Spotlight camera indoors, you can use power your camera with the included micro USB type-A charging cable and plugging it into any USB power source. For outdoor usage, your Essential wire-free camera is compatible with the VMA3600 Solar Panel.

      Regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and video have very good quality and resolution

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great video and sound quality bbbbbbb bbbbbbbccvvv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo on call

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is being used in an apartment on a “as needed “ basis. Like the long battery life and the fact the camera works without having a separate hub for connection like the multiple devices we had previously in our home system. Picture quality is okay and meets my needs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good camera poor connection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like Arlo cameras and added the Essential at my second home. Surprisingly poor connection to the network meant I had to move them around to get a decent signal before mounting. (ie stay away from downspouts). Still happy with them but it was more involved than it should be.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good with the right settings.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this camera is very good. It’s a little bit sensitive to the slightest motion if you keep it on the default settings, so you will have to turn it down a bit like we did or the battery will empty out in just a week.

    I would recommend this to a friend