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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 4,653 reviews
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this model by mistake really recommend getting arlo ultra 2.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This team give my life , home and other thing safe . Very nice and so long battery safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my cameras. I would definitely recommend this product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Worth It

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nope. Not buying these anymore. They where just OK for the moment I needed them, but everything for setting it up, to having good results with these, is just horrible. Don't waste your time with this trash, go wired with a well know good brand that can give you real pro coverage and not monthly fees associated with it. Wireless? Convenient? Yes, maybe.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo Pro 4 Cameras

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Arlo cameras are not as good as reviews say they are. I feel they do not focus as good as they should. Batteries do not last very long. At most maybe 30 days and where I have them located they do not get a lot of use. After getting tired of climbing a ladder to get the battery to recharge all the time I purchased solar units to try and keep the batteries charged. They also loose the WiFi every once in awhile and while looking for the WiFi connection again the batteries go dead. They are a fairly good wireless option for security. Also remember you need to pay a monthly fee for all the uses of the cameras

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi OldPerson,

      Thank you for taking the time to share your feedback. We would appreciate the opportunity to work with you to address the concerns you shared above. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team may follow up with you directly. We appreciate your patience and understanding.

      Thank you,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo Spotlight for home monitoring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wrote a review and my cat deleted it. So now just simple review. I like it. Easy to install with magnetic mount and also free three month recording. Later you can get a monthly prescription which for one camera was reasonable. It goes up a little if you get two camera's or if you want higher resolution. I bought a separate mount but have not installed it yet. But will because I dropped the camera once already taking it down from magnet.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Decent enough but a little overpriced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is decent if you have the bandwidth. I still have the same problem with them not reconnecting after a power outage. The original pros suffered from the same issues even with the base station.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, and it's working very good. Quality from Video is good, as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo - you can’t go wrong!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own and use 11 Arlo cameras most are Pro3, Pro4 & Pro3 Floodlight. They are amazing!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Wire-free Interior Camera Bundle Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation process went on without a hitch with the Best Buy agent Roman. He was very knowledgeable and helpful with discussing how the interior Ring wire-free cameras work.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Can't get past the chime

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant get past the chime part. Had these years ago, didnt have thia problem. Been trying for hours and no luck. Returning tomorrow

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don’t waste your money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All cameras keep going off line randomly almost as much as they are on. All at different times. Geek squad cannot even figure out why even though speed tests are always excellent whether they are on or off. Rebooted several times and factory reset all cameras, new modem/router, split bandwidth and connected to dedicated 2.4 go line and problem persists.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Donald,

      Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/1133448. If you still need further help, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Arlo support is the worst

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst cameras to configured and when you try asking the chat support for a customer service phone number, let me advise that if you do not have a subscription….. you will not get any further from there but only chat support!!! Also they do not work with spectrum wifi 6 router but other cameras that i have in the house works…. Awkward but accurate!! What can i say… they are going back to them and get me something that i can really relay on them!!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found these to be Easy to use, quick to set up, with decent reception.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Batteries die fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are nice but the only issue is the battery, the battery dies fast. Within ten minutes it went from 100% to 85%, not liking the idea of having to take them down constantly to charge the batteries.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly charging my cameras, they don’t even last a week. Video quality is ok, night vision is not good

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Maria,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is the most important thing and very good stuff I love it so much thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARLO PRO 4 $

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less in price than direct through ARLO. Second purchase of this package from Best Buy after purchasing the first through ARLO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great with signal strength, had them mounted in front and rear of house and had no connection issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service! The staff was extremely well informed. I was very pleased!

    I would recommend this to a friend