Customer Ratings & Reviews
- Model:
- VMC4350B-1BYNAS
- SKU:
- 6454737
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Return this item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Arlo before and love it. They stopped supporting the unit that was still working. The new design is not good. The unit would not stay in the housing for some reason and the battery life on the units drained really fast. To use the monitoring service was going to be expensive and the support is horrible. Could be a bad lot... not sure but truly disappointing.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Barbara,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Arlo and Yae lock purchase, plus a singring camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased Arlo PRo and a Yale electronic deadbolt, after consulting with one of the staff. Very good support, once we got to a knowledgeable salesperson
I would recommend this to a friend- Cons mentioned:Mounting system
Arlo Blows
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not deserve the 1 star. I spent $1100 just to pull my hair out attempting to set this up. If you have good Wi-Fi don’t buy this as they want you to have a slower Wi-Fi speed. You will not be able to set this camera up without buying a plan. If you ever need help you most certainly will not receive it, stay away from the worst camera made.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review.
If you're unable to add your camera to your Base Station/SmartHub or router, read these articles: https://kb.arlo.com/000039094 or https://kb.arlo.com/000062406.
Otherwise, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and support.
Regards,
Arlo Team
Good Luck With Total Installation!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with product but total tech installation is a joke. The technician failed to show for two scheduled appointments. Tried calling but never responded to text or voice messages.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hello Reggie,
Thank you for taking the time to write your experience. Your feedback helps us to get improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.
Best regards,
Arlo Team
SAVE YOUR MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for a while and you would save your money if you buy the Ring cameras. These appear to record in the beginning but it’s just a hook because as soon as the three month free trial ends they want you to subscribe to a monthly fee and who wants to pay another forever bill. The cameras work with your wifi so if the service is not working you have no idea what’s going on around your house. Also, it’s too slow to capture someone that is walking fast.
No, I would not recommend this to a friendArlo security cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job nicely. However, not receiving too many alerts.
I would recommend this to a friend
Greta camera for price
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great camera only wish it had 3 month free trial instead of 1 month.
I would recommend this to a friend- Cons mentioned:Connectivity
2.4GHz vs 5GHz is a deal killer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to bring it back to the store. Unfortunately, no one at the store realized that if you have Comcast with Comcast extender pods that you can't separate 5Ghz and 2.4GHz. These require 2.4 only.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Rower3, A dual-band router or extender will be required to to be able to utilize the 2.4GHz band. Regards, Arlo Team
- Cons mentioned:Connectivity
Couldn't connect to WiFi and no support available
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very frustrated! I spent 8 hours trying to get the cameras to connect to my WiFi network. Thinking the problem was my mesh network, I bought a new router that would let me choose between 2.4GHz and 5GHz since the cameras will only connect via the 2.4GHz network. My iPad, iPhone, and desktop could not "find" the cameras on my WiFi network. Customer service? Forget about it. If your Arlo app can't find the cameras, you can't even purchase a plan to get live person support. Very frustrating. I returned the Arlo Pro 4 and bought a different system.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hello BCook,
Thank you for taking the time to share your honest review. Your feedback will be provided to our development team.
Best Regards,
Arlo Team
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price! Very easy to connect!
I would recommend this to a friendOperation feel safe
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel a whole lot more secure with the Allo pro. 4. Camera system. Thank you
I would recommend this to a friend- Pros mentioned:Overall performance, Video quality
Arlo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras work really well. Real easy set up and very clear
I would recommend this to a friend I’d Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product Arlo camera system technology.,system
I would recommend this to a friend- Pros mentioned:Video quality
Look elsewhere
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had nothing but problems. Spent many hours on the phone with arlo support with no solution. Every few days one camera stops recording. Another never sends me notifications. The third I have never hooked up and won’t waste my time. The camera image is great as long as you dont need it to notify you or record. Ive had them too long to return so i have them for sale. This is absolutely one of my worst purchases ever. Id rate them -10 if I could. They dont deserve the 1 I have to give them. Find another brand . Youve been warned.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Outside camera
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Makes me feel more safe and secure in my house
I would recommend this to a friendSleep great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This help me so I can feel safe and sleep well it's like have eyes on you
I would recommend this to a friendIs it Broke!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very had to program.After 3 hours of trying could only get two cameras to work.Took to Best Buy ,they knew nothing on how the items work.Replaced item with another one but it cost me $9.62 more.Took home program all 3 in 20 mins
No, I would not recommend this to a friend- Pros mentioned:Video qualityCons mentioned:Battery life
constant battery upkeep
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.video quality is really good but the battery upkeep gets tiring for all the ones attached. I will get wired from now on.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you. You may also purchase a 25 feet magnetic charger or a solar panel. Please check our website for more details: https://www.arlo.com/en-us/accessories
We appreciate your patience and understanding.
Best regards,
Arlo Team
No brainer. Just get it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hame changer for ahopping Best Buy. Has paid formitself at 10x
I would recommend this to a friend- Pros mentioned:Overall performanceCons mentioned:Battery life
Battery life terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed the battery life is terrible. Ordered two of these cameras from different stores both will not last more than 32 hrs and that is with the solar collectors. Spent two weeks going back and forth with arlo tech support changing settings and defaulting with no change. They finally sent battery replacement unfortunately that did not solve the problem. Only reason it is not 1 star is that the camera itself works great when there is power. App is good to. Needs battery work.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi APVD,
Thanks for your feedback. As there could be few different conditions as to why the battery life of your Arlo camera drains quickly, we want to help understand your Arlo setup, settings and camera usage to help isolate the problem. Please send us an email at askarlo@arlo.com detailing your concern, including your email address linked to your Arlo account, your contact number and a screenshot of your Best Buy review.
If you haven't yet, please check this article for tips on how you can extend the battery life of your Arlo camera : https://kb.arlo.com/291/.
Regards,
Arlo Team
^RM