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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 4,653 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Extremely Frustrating!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really disappointing battery life in these. I have been on the phone and chat with their customer service. They just keep sending links for me to ready on how to optimize battery life. None of them are working for the set I purchased. I get 2 to 3 days before I have to change batteries. Tech support is poor at best. These cameras record even when nothing is happening. over 900 alerts on my phone daily. However, when a car pulls in my driveway, it doesn't pick it up. Ugh! Other than that their great!

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. We are sorry to hear you battery is not lasting as long as expected. One of the reasons is why your battery may be getting drained too quickly is due to the amount of notifications being received. If too many notifications are being received, please read the following article: https://kb.arlo.com/1178858.

      To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Arlo pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery not as advertised, video quality issues, audio quality issues.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Pathetic product, absolute waste of money!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worst products I have ever bought! The batteries last less than 10 days. Keeps picking up motion outside detection zone. Using on battery saving settings with -1 brightness, night vision is off, hdr is off, literally every setting is off or set to low and it barely lasts more than a week. And above all it takes on average 10-14 seconds to show the live feed. I have tried 3 other cameras now and this is the worst.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Sonopixy,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.

      If your activity zones are not working properly, read this article to learn how to troubleshoot: https://kb.arlo.com/000062452.

      For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery charge for 2 days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like the cameras and I will be returning due to having to charge the batteries every 2 days..

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Larry,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo pro review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear picture and easy to install and connect. The battery is the weak link and does not last more than one week requiring me to take it down and recharge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great outdoor camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great outdoor camera. Definitely recommend. I just wish there wasn't a lag between when motion is detected to when you're notified on your cell phone. That's my only gripe. Besides that, happy that I bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Pro4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera. Nice pick up range. Good night vision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon is very good at what he does. He knows what to do with the problems at hand. Hooked up a TV for us and then installed a arlo security system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome cameras ….could be a little clearer for the zoom in and also unless you barley use then you need to hard wire power but the WiFi with eero Is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4 - great little camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. The only issue I had was figuring out how to remove the camera body from the case so I could install the battery. This isn't very well documented - you push the putton on the bottom of the housing and it releases. Otherwise I am pleased with the performance and love the battery life. I am demoing the web based storage for now but intend on getting the base to store video locally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. I would recommend to anyone. I bought three and recommended to my friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Camera coverage is great. Battery life is pretty good. We’ll see what happens after the trial period ends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great multipack and great price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great multipack for the price. I prefer the “security mounts” as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo - Pro 4 Spotlight Camera Security Bundle

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a house warming gift for a new homeowner and they love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Deal ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price on this anywhere sense these cameras came out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CCTV camera

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s such a good working servilance camera our family love this camera

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will not buy again

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to love Arlo security cameras however now it is impossible to get a subscription for them. You can’t purchase it on your phone so I tried my computer and still can’t. So I have 4 Arlo cameras that don’t record. Such a waste of money. Also the cameras we had before were Arlo as well but they just stopped working even when I charged the battery all night.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good price and fast delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for! Good price and fast delivery.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad battery life and poor sale recommendation

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are junk and I can’t get support. The batteries don’t work and last probably one day at my small business. I bought what was recommended for my business from Best Buy on the phone and the techs that installed it said I wouldn’t like it and they are right. I want to return or exchange. Bad sales and bad product

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Rebecca,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    2K picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is another very good camera. It's not the XL camera that I wanted but it's still a 2K that I like. It shows a good clear picture and works well in all kinds of weather.

    I would recommend this to a friend