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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 4,653 reviews
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I love the view and spotlight feature with color. Pretty decent will purchase another set in future great product!

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Peace of mind and ease of use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy came and installed this camera for my mother, and it has been so easy for her to use and feel safe. She's able to use the app daily. Motion detection means she doesn't have to pour through 24 hours of footage either, so it's a really efficient little camera. The only thing I would say, is that it's pretty hard to download the videos you want to save. This feature seems hidden.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 1 out of 5 stars

    Security Bundle incompatible with accessories

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not mentioned that the security mounts in this bundle make the cameras incompatible with accessories. My intent was to mount with the floodlights and these are not compatible. This should be made clear. Now I have to return at the store which defeats my whole purpose of shopping online. Cameras themselves are awesome, but bad product from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello mynickname,

      Thank you for taking the time to share your feedback. Your feedback will be shared with the appropriate teams for review.

      Regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Great price but not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt get to open it , after comparing i decided to return it, thought by saving several hundred it was a good deal and product, decided to go with another brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value multipack security camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome multi camera pack - best bang for your buck if you plan to buy Arlo.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo dont care about your wishes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life. 1 out of the 4 i bought was DOA, Good Picture way to many notifications and you can choose not to have the camera not get excited about animals people or motion ie a cat in the office if you dont want to know about 100 times a night. which is great but arlo doesnt care about your wishes and still notifies you 100 times about the cat rolling around on the floor playing

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    My cameras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My batteries are gone after 3 days of installation. I dont know what’s wrong.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality. Very easy to install! Crystal clear audio

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cameras/Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cameras, easy to set up......not 100% on battery life before recharging but so far so good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price.. poor video quality. Will be returning. Bought these for home indoor/outdoor security. Hazy/pixelated quality video and about a 12 second delay between live feed

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Chris,

      We appreciate you writing a review. To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Thank you for your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    I’d buy this system again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice system. It is an especially good value with inclusion of the locking bases compared to the standard magnetic attachments.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Newer isn’t always better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 9 of the older version with a base station and was very simple to set up This new series I bought for a family member and I am having a huge problem getting the cameras to be connected to the account. Not thrilled

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi jimimac,

      Thank you for taking the time to share your feedback and for being a loyal Arlo customer. For further assistance or information on connecting the Arlo Pro 4 camera to your account, please navigate to Settings > Support within the Arlo app for service options available to you.

      Regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great bundle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security bundle with a peace of mind when you go to bed!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Great system but can’t handle cold

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera system generally works great but when we get down to single digit or below zero temps the cameras shut down. Disappointing considering the cost of this camera system.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi MikeNH,

      Thank you for taking the time to share your feedback. Your feedback will be shared with the appropriate team for review.

      Regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    OUTSTANDING

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS SECURITY PRODUCT LOOKS GREAT, CANNOT EXPECT MORE FOR WHAT YOU PAY, AWESOME PRODUCT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and easy to setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is very good and it was easy to setup. Best on market for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these when the criminal escaped from prison. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I love it works great in my home. I can see everything crystal clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras were easy to install. The quality of the video is good.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Good option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spotlight great. Battery great. Build is great. Image quality is decent. That's with a wired power source and great wifi connection. Would purchase again.

    I would recommend this to a friend