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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 4,653 reviews
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from our old arlo cameras and love them. The picture and sound quality is good and I love how they connect to Wi-Fi and I don’t have to have them connected to the base station.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Arlo Security

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras have good quality video, the battery life lasts longer than I thought it would, super easy and quick to install. Only issues Ive experienced had been with the app, and the picture on a camera getting pixels a few times. Would recommend if you can get them on sale!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Home system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it very the picture is perfect clear and also very good audio and connects to my Alexa so it awesome

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Make Sure to Buy on Sale

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the cameras work well. I haven't experienced any outages like I did with my previous cameras. It is still early, though. Decent value if you can get them on sale. Otherwise, I wouldn't pay full price. I have been using Arlo since 2016, and the cameras don't usually make it past 3 years.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Exellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing the cameras was very easy, app use straight forward. I would recommend playing with the setting to find the sweet spot on what alerts you receive . Video and audio quality are excellent with night video having a color option. Cool extra features like spot light activated on motion at night, capability to activate siren manually or pre set based on setting is a neat feature. Overall would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision, Overall performance

    Rated 5 out of 5 stars

    Great Cam indoor or outdoors

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stand alone unit works perfectly with apple devices great Works well at night many security options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    cameras only

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only found out at home that this package does not include the bas only the cameras. I used a store assistant to help me choice the best product but he also failed to realize that the box only includes the cameras without the base. I had to buy the base in a separate store

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Wifi wireless cameras. Battery run out a lot faster than advertised. The more traffic and activity on the camera the faster it drains, which is understandable since it’s constantly recording when it detects movement. I got them on sale for $300 so they been worth the money for what I need them for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are great. A little disappointed in battery life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Works awesome!

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Love it works great. Good video quality, solid connection from router and alerts are on point.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Arlo Pro 4 spotlight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Love the new features( magnetic charger, removable batteries, and the ability to distinguish between person, Animal, or car)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit of a struggle to get them synced but picture is very clear once working.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are awesome, great quality, great live feed. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    The Good, The Bad and the Ugly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love and hate Arlo products. Great when they work, hate them and their tech support when they don't! Had issues adding/setting up cameras in which cameras and device/phone used to setup BOTH must be on the 2.4Ghz network. I have a mesh network and single SSID. Cameras connected fine but my phone kept connecting 5Ghz and could not force on current Android 12 or on router. Solution talking to tech support... Use old phone and load app! It worked, but really?? I had all 3 working great. Within a week one goes off line. Took down and was in a state as though it has never been configured! Finally (with old phone off course) got it going again and has been working. Activity zones remain a problem across the products and Arlo does nothing to address. One minute they are working and the next motion alerts where it should be blocked. Reset, save and you are good for... Days or weeks. Other than that the image quality is great. App works most of the time (on the new phone). Note to self...keep old phone handy just in case.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi DBMax,

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Good quality videos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture and sound is good quality for being a wifi camera. The videos can be zoomed in on and it covers a lot of area. I would recommend them if you are looking to self monitor.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great when works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased three Arlo Pro 4 cameras because we were burglarized. I set the sensitivity to high, but it doesn't stay as "high". I continually have to check it and change it back to high. Of the two cameras on the front of my house (pointed toward the street), they missed people and vehicles that were directly in front of my house. I changed the audio sensitivity to high so they basically record all day, 5 minutes at a time. I catch everything now. Well, sometimes the cameras go offline for no reason, but they generally come back online. One time I had to completely remove one camera from my account and reinstall. That was pretty annoying. There is no way to speed watch the recordings (that I know of). However, this is a minor inconvenience when you consider a stranger could be burglarizing your home and you don't know who they are, how they got in, etc. I purchased 2 extra batteries and will purchase a dual battery charger because even though I gave the cameras only 3 stars, I do like them.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi EmojiMama,

      Thanks for sharing your review. For further assistance on addressing the concerns you have shared above, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace some older versions of Arlo that were nearing end of life for support. Great cameras. Love the built in spotlight. Only diwn side is you only get three months of trial for the vudeo storage, then you have to subscribe to Arlo Secure to get storage. If you have a base station you can get around this by using a card ir usb dependibg on the type of base station you have. Using this option you have to remive tge card/usb and view stored videos on a PC or laptop. I just went with the subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up! No wires so they are not complicated to install! They were mounted in a few minutes and connected to my phone in minutes! Highly recommend it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Bestbuy exclusive Kit and smooth experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the kit on sale and was surprised for the special BB kit and pricing. Overall, it was an easier setup experience than I thought. So far a month into it, all three (and a video doorbell bought separately) work well, and the app have been clean and smooth too. So I give 5 stars for both experience and pricing. Things to watch out: 1. WiFi signal strength, one camera outside garage has only 2 out of 4 bar on signal, so there is a noticeable delay about 2-3 seconds for alert. 2. If home WiFi is down for extended time, the cameras will keep searching and draw much battery power, which happened once for me and dried all three camera overnight. But, it only happened once.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Arlo Pro 4 Spotlight Camera.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio and visual display are excellent. The app is user friendly. My only criticism is the lag in the motion detection which results in delayed recording. Otherwise it is a very good product.

    I would recommend this to a friend