Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 4,653 reviews
  • Rated 5 out of 5 stars

    A way to stop porch Pirates

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good to watch, and have protection around your yard cuz you never know what people might do. It catches everything

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Security camera review

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty simple to install and excellente image, quality and best i had

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Work as they should

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy to set up once we got through the first one. Only issue was not aware had to pay additional at set up and support is overseas so hard to understand and kept getting disconnected. So must have patience at start up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Camera man

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these cameras work as expected have the pro 2 cameras but these are a much better camera.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Recommend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Camera quality is good. Only downfall is having to charge batteries about once a month.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity, Mounting system

    Rated 1 out of 5 stars

    be prepared to be angry often

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried nest, ring, and hard wired security cameras. These are by far the worst of the bunch. Among the many probelms like, battery life, time to connect, long response and warning time, paid service, terrible mounting, The worst problem is how every time you have to change the batteries and sometimes between you have to reconnect and most of the time remove the camera from your app and then reinstall it fully. I put these cameras out of reach of people, so they cannot walk off with them. If you do the same then they probably are super easy to remove, bring near router, scan QR code 30 times because it never connects quickly, then troubleshoot 29 times to try and get them to be recognized. Then go put them back in whatever out of reach spot you put them in. Ultimately you have so many better options that are a lot more inexpensive with better features, subscription service, and less hassle. In this case more expensive is definitely not better.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Mark,

      Thanks for sharing your review. We like to learn more about the multiple concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great quality

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vision good quality, the only problem is the battery it is good for 2 or 3 days only. Will buy the solar chargers that way they keep working with out running out of battery

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Cameras are pretty good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are very clear. Batteries last about 3 weeks and they’re not in a real high traffic area. Far cry from the 6 months advertised. Disappointed that you only get a short clip, 25 sec, recorded. All in all they’re good enough. I think I need a home base and maybe it will do more. Too bad they’re all out of stock and didn’t come with this bundle.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mr. Tran

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very skeptical about this Arlo-wire free Pro 4, Just tried to give it a shot to see how it worked. Got this 3-camera, charger and 4 batteries in a box on sale for $499.99 at local BestBuy Manchester, NH 03103 last week and not sure if it could be well worth for the money to spent. The setup is quick and easy, no brainer and working right out of the box like a champ. Just follow instruction carefully, I really love it and strongly recommended. You got what you paid for and it can be returned in 14 days for whatever reasons without restocking fee. Joey (Manager) is very helpful and he can answer any questions about this store. You’ll be very happy after all.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good cameras for being wireless

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 sets of these Arlo cameras. We like being able to keep an eye on our property with it. Just wished it wasn’t always trying to buffer. We've increased our internet package and it still does it.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Good but not perfect

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Pro 4 is a relatively good security camera system. The quality seems to be good but there are a few things I don't like: To get the full 2K you must subscribe to their paid service. Also, to be able to detect only persons (and not animals or general movement, such as plants blowing in the wind) you must subscribe to the paid service.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Will not buy another arlo!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase these cameras. I previously had the arlo pro 1 and the batteries would not charge so I looked into these. I was told by an employee these were the best deal but I’ve had them for almost 2 months and they are already glitching. The videos don’t want to load, even when connected to Wi-Fi. The battery does not last long, even with minimal activity. Sometimes it doesn’t even pick up activity. (When a car pulls in the drive way) These cameras are not secure, it’s been over the 30 day return period so $400 down the drain. The mounting is also an issue and seems to be a terrible design. They will mount but will only point to the ground so no coverage. To mount the one in the pictures we had to put up an extra board just so it could get the wide area coverage. The magnetic design was 10x easier to use. Do NOT recommend this purchase.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Chase,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.

      There are multiple ways to optimize the motion detection of your Arlo cameras detailed here: https://kb.arlo.com/1015583 and get more details about managing motion detection sensitivity here: https://kb.arlo.com/41.

      For further assistance with the amount issue you are experiencing, please navigate to Settings > Support in the Arlo App for service options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    WORTH IT!!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an Arlo system several years ago, and I'm completely satisfied with how much better this set up is. Rechargeable batteries are a huge plus. Love that it has a spotlight feature and has the option between color and black-and-white during night operation. The base is WAY more theft-proof than my last one, with a special tool needed to access the screws. If you are on the fence about it, I 10/10 recommend this system!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good camers

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Good app but too much upselling. For such a high price, app should be more polished. For example, camera motion sensitivity settings don't persist resulting in too many meaningless recordings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install… Took less than 5 minutes to connect to WiFi.. wide view on cameras

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    They are Great

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for the house. They are are easy to install, the app is pretty simple. At times they do take a bit to connect to live view. The battery life is pretty decent. I would buy them again

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great system

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection is very easy and the install. The video quality is very good also. I bought a three camera kit and they all had the security key feature but this single camera didn’t. I wish they made all cameras with the security key. Other than that its a good purchase

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Best Wifi Security Cameras sold at Best Buy!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and resolution photos and videos. Up to par if not better than Google Nest camera.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good, but could be great...

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, but could be much better. App can be pretty clunky and I hate the subscription. Depending on your activity settings you could be changing batteries every month

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great camera system at a good price

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, relatively easy to set up and put in place. The resolution on the cameras is very good and so far I am happy with the amount of coverage they provide as well as the quality of the cameras.

    I would recommend this to a friend