Customer Ratings & Reviews

I purchased and set up then discovered I needed an internet extender, when re-setting up I lost my free trial to review videos and was asked to provide a ARLO SMART SERVICE CODE located on your receipt! Really, then why didn’t Best Buy put one on there? So you mean to tell me all the brains combined didn’t realize this was a problem, well not for the range extender company because their instructions Read, if you have already set up your device, re-setting could remove any perks previously provided as a new service. Well, that’s okay because I BELIVED IT WOULD BE EASY TO RE-Initiate. DUH

Good camera quality. The battery life is no where near what was advertised as 3-6 months. Lucky to get 3-6 weeks without needing to change the battery. It comes with a spare and charger but having to change the battery that often isn’t fun.

Great pics and movies. Big delays on audio communication so it’s frustrating to communicate with the subject. Besides that, very satisfied with the purchase.

Item worked without Arlo hub. Picture quality is very good and you can only use the supplied mounts Not a big deal, but I'd like to have the option.

it is amazing camera with motion detection. excellent quality.

Camera Quality is you get what paid for. It still working after years of owning it. However it does freeze and stops working under below freezing weather.

Awesome cameras. You do need to purchase the subscription to get the most value. One thing that could improve…even though I changed the settings to only record for vehicles and people, it still records every small movement it catches (animals, trees moving from the breeze, etc). This makes the battery run out faster. But overall the video quality is great and the app is easy to use.

An upgrade from the pro 3s, not habing to use a modem/base station is much more convenient. Sound quality is alright, too much interference with it being connected directly to the internet. Image is clear.

Would have given these cameras a 5 star, but the batteries that came with it and the extra set I purchased would not hold a significant charge. Best Buy should keep batteries on hand and ones that hold their charge.

Love it. Would recommend to anyone I know. Clear images. Has audio. Simple to use. Down side is battery is short, but it’s rechargeable.

These cameras can be difficult to set up had to return a few cameras because Night vision went out or cameras would have problems connecting to Wi-Fi once they’re set up they seem to do as intended

Added this camera to an existing system. The camera is great however if you don't purchase a subscription you will not get any video ONLY motion detection and live feed. I had to reset the camera a few times, the others as well. Don't know why but it happened on all cameras at different times. Battery life is one month then recharge or get a solar panel. Bottom line: Great camera when working, subscription needed or you have a very expensive motion detector/live feed camera, purchase an additional solar panel.

The Arlo Pro 4 is great for the appropriate application. This might not be the best choice if they are your only video coverage. But for area awareness, quick install and/or temporary need, the Pro 4 is hard to beat. Super easy to set up virtually anywhere that has WiFi, provides good video for area awareness, the batteries last a long time, and the app is useful. The motion light is a great addition. Things that aren’t great: expensive, easily stolen if you don’t mount them right, facial recognition only in ideal conditions.

The quality of the picture of these cameras is great. The battery life needs improvement. Having to change batteries often is not always convenient. It took over a month after purchasing to have Best Buy install them

Seems to be good quality is it is. Waiting to see how long the batteries will last or if I need to buy backup batteries also very easy to install.

These cameras are great! We bought them before leaving on vacation. We were afraid we might not get them set up and mounted due to time constraints. They were super simple and it took next to no time at all! We have been using them to monitor the house while we’re gone. Great to know all is safe on the home front while enjoying vacation.

Great video and very impressed with the system, the Greek squad individual explained everything as he installed the system for us.

The Arlo Security Camera has good quality, you have to go online to learn all of the operations. Best Buy Geeks are not up to speed with operations. Problem, I purchased the Camera System in February and it took Best Buy until May to come out and install.

This Arlo 4 camera was easy to set up and has great video quality. No issues at all.

These cameras were easy to install and I am very pleased with their performance. Not only is the performance great, but would be intruders are scared!!