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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 4,653 reviews
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    HD quality video

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The updated mouting hardware and removable batteries are great upgrades. The old hardware and charging method made for a cumbersome recharging process, not to mention loosening the mounts every time you recharged. Video quality is much better as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item. No problems with the setup. I wish I could update pictures without having updates through the internet system.

    I would recommend this to a friend
  • Cons mentioned:
    Mounting system

    Rated 4 out of 5 stars

    Better charging but limiting install options

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cameras. I get the concept of secure mounts, but the install is more tedious and requires a somewhat special tool that is really small. If you go this route, you really limit extension attachments.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great system, amazing software and fair price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't be scared off by a few bad ratings. This system doesn't use the magnetic bracket. Battery life is great, all three cameras are using about 10% per week. I have two cameras set to monitor 12hrs a day and one set 24/7. Cameras have excellent images in day and night. Autozoom feature is really cool and ability to set up a custom zone to monitor. Wish I bought this sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    Decent, but service needs improvement

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, but fairly unreliable service. I've had these cameras for quite some time, and they will consistently fail to record events or for a period of time not record anything at all without having to either wait some unknown amount of time before they start working again, or remove and replace the battery. The video quality and features are incredible though.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello James,

      Thank you for taking the time to share your feedback. There are multiple ways to optimize the motion detection of your Arlo cameras to help prevent missed recordings detailed here: https://kb.arlo.com/1015583 and get more details about managing motion detection sensitivity here: https://kb.arlo.com/41.

      For further assistance, please navigate to Settings > Support in the Arlo App for available service options. We appreciate your patience and understanding.

      Best Regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great DIY camera system

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money. The setup process was easy, as well as install. The app works well and is easy to customize. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    excellent cost benefit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, very good picture and sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great deal, buy it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are great and getting three of them in a set like this, was an excellent deal and set! I highly recommend, not only this set, but the Arlo brand in general; I like the products and so far no issues in the customer service department.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black Friday

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get buy for a black friday product definitely worth every bit of it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Great camera sys

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install, straight forward and has great imagery

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Only works if your paying monthly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only works like it should if your paying for subscription. If you use your local drive you'll get notifications but takes for ever to upload or open the file . If your notify you click on the video by the time it loads person is gone or it says error. Now with subscription no issues.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Melo

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great security system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a set of three Arlo pro cameras and recently also purchased a floodlight camera. They are all great quality, the image is beautiful and I like that you don’t have to be forced to purchasing the monthly membership and can just get a base station like the 4540 and record everything there. Great purchase! Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Awesome upgrade from older Pro models.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We actually bought 4 more to replace our existing Arlo cameras. These are a huge upgrade in quality compared to the older models. The only other thing we also did was upgrade our base station and now we can locally save our video. Shop for sales to get the better value!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just in time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed just in time to catch a porch thief- the picture I was able to send the police resulted in my package being returned. Works well. I like being able to customize the area being monitored so that I don't get a notice for every car that drives by. Make sure the batteries are fully charged before installing. Total Tech was great with install.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Security 2 and 4 Camras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very much Impressed with this brand and has been the best product we have ever owned in security safety. I have already recommended it to several friends and family and recommended them to best buy for their knowledge on knowing their their products such as this Arlo !

    I would recommend this to a friend
  • Pros mentioned:
    Night vision, Video quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    6 month battery is a big lie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would give them 5 stars overall is good quality video, notifications works perfect, activity zones, audio speaker, nigth vision and low light are awesome but battery life of 6 month is a BIG BIG BIG BIG BIG BIG LIE if you use the camera like every day full features on will have a battery life like 7 or 10 days . i recomend get the solar panel with the cable for charge or more batterys.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello elenilson,

      Thanks for your feedback. For tips on how you can optimize the battery life of your Arlo camera, please check this article : https://kb.arlo.com/291/. You may also reach out to Arlo Support Team to help check the settings and setup of your camera and configure it to work as expected : https://www.arlo.com/en-us/support/contact.aspx.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 5 out of 5 stars

    Arlo Pro 4 cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo Pro 4 three kit was a breeze to get installed and set up. Even a non- Pro like myself was able to get it done in about a half hour. Definitely gonna add more Arlo devices to our new security system.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works great, but wish battery life was better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected with great video quality. Just keep in mind that since these cameras are battery powered, you want to put them where they won’t have too much activity. Otherwise the battery will need to recharge much sooner. I’ve had them for only 2.5 weeks and the battery is already at 60% from a full charge. I have them looking on the sides of my home. So the only activity is when my family is in the yard or in the driveway which isn’t much. Yet we’re already near the halfway for the battery. So I doubt I’ll get the 6 month battery that’s stated on the box, other than battery life. It works great, but you’ll also need to pay for the Arlo subscription to get the smart notifications.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this camera. Really good, however, would be 5 star if the battery didn't die so fast and speakers are low in certain areas.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good camera but the battery won't last long so you probably will need the solar charger if it's a higher traffic area.

    I would recommend this to a friend