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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 4,653 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Security Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We put these up in every room in our warehouse ad love them. we can pull it up and see our dog and make sure he isnt getting into anything or doesnt need any help of sort. would recommend product to others

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don't buy Arlo. It's just junk now.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's start with camera quality. Middling at best. With 2k recording at best video quality, it's mangnally better than my old Pro 2. You won't be able to read license plates or get a good face past 6 feet. At this rate, I don't see the point of 2k at all. And if you want to enjoy 2k at best video quality, you will be changing and charging batteries every week and an half with areas of moderate residential pedestrian traffic. Higher volume areas would likely not last the week. Plug it in or get a solar panel, at an additional charge (keep in mind they many people report that the solar panel only slows the power drain, so you would still be swapping batteries). The app is buggy and the cameras will sometimes not turn on for live viewing or for positioning setup. Doesn't see to affect motion recording. These new cameras DO NOT have a free recording period like the older Pro 2. I was not aware of this but that was my fault for not reading the fine print closely enough. You get a free trial on the premium service but you will have to pay up if you want to do any recording afterwards. They offer some nice discounts, like 50 precent off, and bombard you with ads in the app to buy the service... But the sale doesn't apply to the annually price as that is already "discounted". Look, you can call it a "discount" if you want to but I consider the base rate the normal price, either monthly or annually. The sale price is on the monthly rate for 3 months after which you pay full price. The company is betting that you would forget about the monthly charge, seems rather dishonest to me. All of this has me regretting my purchase. I can't return them anymore so I'll use them for another year (with my super "discounted" premium service rate of $120+tax) then i will be sell them off second hand and get a better system. I wish I did more research because these cameras and the service is absolutely junk.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Harry,

      We appreciate you writing and for taking the time to share your experience.

      To improve picture quality on your Arlo cameras, read here: https://kb.arlo.com/1179147. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.

      Thank you for your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Superior Performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ARLO pro camera is superior in many applications. The picture quality is excellent addition features to capture people, packages, and license plates is excellent. I highly recommend this ARLO pro 4.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very expensive but kinda worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras. Amazing video/sound quality. Very poor battery life, I mean real poor. 6 months my hairy white butt, even in the lowest settings best I’ve gotten is 4 weeks. Have to have a subscription service so that sucks. Super expensive. Everything for it is super expensive. Overall, a great camera with horrible battery life and it’s super expensive. Well worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Super Easy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to setup, great clarity on the cameras. I only had to buy one accessory (solar panel) for the one that faces the street because its battery life is depleted more due to more notifications.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took around 45 minutes to get all three mounted and connected to the app. The app is very easy to use and each camera turns on a light at night which helps as a motion light too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was quick to ship my cameras and the cameras are great. Almost to good, they pick up everything and were very easy to install for this 77yr old , not to savvy on tech woman!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great JOB

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    arlo pro 4 spotlight are great camera great because i have them in my shop i had two person try to brake inn but when they saw camera spotlight turn on they turn around and left.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice price bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice bundle, should come with 2 extra batteries, but it only comes with 1. Battery life depletes quickly in heavy traffic areas.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome video quality….great at recognizing animals vs people. Battery life is solid as well. Really liked my old Arlo but this was an great upgrade for us.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Decent camera but battery drains quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are fine. They generally work well and if they are in a low traffic area the battery seems to last a month or two. In a higher traffic area like a construction site even with limited alerts they seem to last about a week max.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Nice upgrade

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome upgrade over the Pro's I started with. These have better cameras and battery life. I also like the addition of the spot light.

    I would recommend this to a friend
  • Cons mentioned:
    Mounting system

    Rated 5 out of 5 stars

    Arlo Pro 4 Camera Set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to do. The only odd thing is the camera set comes with two different types of mounts - only one magnetic and the other screw-type. Weird.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific yard monitors!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love being able to see everything that goes on around our house! We had no idea how many animal visitors we have to our yard or how often they come by until we put up cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Camera and solar panel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one delivered, did not charge. Geek Squad came, checked camera and the solar panel. Took both, returned next day. all working good. Enjoy the camera without running electric. Will be buying another one soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great bundle at the right time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to have found this bundle existed for our specific needs of having some eyes on the jobsite. Thanks, Best Buy and Arlo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like these cameras. Great view once you get them adjusted to the correct angle. The only complaint I would make is with the new version Pro 4 you have to buy the cloud service in order to keep your video's, which is unfair, but no choice.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are easy to mount and set up with the Arlo app. Only issues so far seen to be with the batteries. For some reason, the battery charge does not last very long...less than a week. I have 4 Arlo Ultra cameras at another property and they last about 6 weeks between charges. This group of cameras has not exhibited that type of longevity. Also, the field of view of these cameras is much narrower than the Ultra

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Kaslas, Thank you for this feedback. It sounds like your cameras are a bit too far from your base station pro router. You might also have some wireless frequency issue occurring. If you bring one of the cameras experiencing the issue closer to the base/router to test for a potential range/interference issue, this will help trouble shoot the direct cause. Regards, Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is one of the best I’ve seen. The zoom function is very good. I gave it a 4 star because of the few seconds delay.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    my review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good product for price! name brand as well!!

    I would recommend this to a friend