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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 4,653 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good security cam but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to charge them monthy or month and a half , i wish they last more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing to it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice system. East to install. Charge, put where you want each camera, then download app. You have security.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Cool cameras but one battery won't hold charge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo was our choice because it was our friend's recommendation. We haven't tried any cameras by any other brands yet so we cannot compare it. I had to return first set because the battery of one camera didn't hold charge. The second set has the same issue. I charged the batteries before I installed the cameras. 11 days later one camera still has 59% charge left, the other one is already on charger. Thus minus 1 star. Our street is not busy. I am considering another return or purchase of extra battery. Other than that I find it pretty cool. We see deliveries and know what our dog is doing when we are not home and what creatures visit our patio and porch at night while we are asleep :) The installation is really easy, too. Thank you, Best Buy for your Customer Service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beach House security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pictures. Minimum amount of effort to program and get online. Reasonably priced. Very satisfied so far.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Very good video

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, very good video at 2K with sound. Battery appears to be lasting at least a few months now from first charge. Monthly subscription now required at $10 a month

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Arlo camera system!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delt with arlo for 5 years and never any issues love arlo!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup works as promised! Installed and setup on phone with ease. Added additional users too!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Security Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased during the 4th of July sale and they were worth every dime. Cameras were eaay to setup and the quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Cameras have amazing night vision and when paired with the arlo solar panels they never need charging.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, little trickery to get them hooked up to WiFi. Use a laptop or computer, not your phone and worked perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best security cameras

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best security cameras in the market right now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good value for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not technology savvy so for me it wasn’t user friendly, plus the system needs more options for customizing to each persons needs, overall it does a good job and serves the purpose it was bought for.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Jason,

      Thank you for taking the time to write your experience. Your feedback helps us to improve our services. We'll share your feedback to the relevant team. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Arlo was a great investment!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I all use Arlo security cameras, and we've been very impressed with them. The sleek design, the option to charge using a solar panel, and the user-friendly app that connects seamlessly with my phone are all standout features. Arlo has made home security easy and efficient for us, and I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System works great and was very easy to hook up. The picture clarity is great. You will not be disappointed with this system and the battery last

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grat quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality for the price. Still using the free trial we will see what happens when the trial expires

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my Arlo Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this camera. The battery lasts a long time. I have it in my barn and the picture is very clear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo cameras

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great they’re auto focus, night or day they’ll focus in on any movement it detects. Only thing really didn’t like is it’s audio delicacy it picks up wind and is constantly alerting you. Also you need to subscribe to a 13$ a month subscription

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Average cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life on average 2weeks. Signing up for their subscription ia not very easy. I purchased this camera on sale not bad for the price but definitely better options out there.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video quality is great. Easy setup. However, one Arlo Pro 4 camera died two days after Best Buy installed it. Not happy about that. Battery seems to hold up. Trying to replace the broken camera. Will update again after it has been replaced.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hello Zulu,

      Thanks for your feedback. Here's an article that you may check to learn how you can extend the battery life of your Arlo camera : https://kb.arlo.com/291/. To assist with the concern about your broken camera, please contact Arlo Support Team here https://www.arlo.com/en-us/support/contact.aspx.

      We look forward to hearing from you.

      Regards,
      Arlo Team
      ^RM arlo_us

  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to upgrade my cameras and I am so happy I did. I like they were easy to set up and love the new features compared to my other cameras.

    I would recommend this to a friend