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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 4,653 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great, clear pictures, you can set alert areas

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Pro4 at work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sleep so good at night now thanks to Arlo one of the best products ever bought thank you so very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel a lot safer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality light is bright and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love these cameras!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works like a champ. Works great with my google nest mesh system amd hub max.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Setup process is slow and difficult too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a really good value but they have a hard time resyncing to the app. It struggles to connect to a 2 ghz network but mine supports both 2 and 5 ghz

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pair these with solar panels!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are great!!! I highly recommend the Wasserstein solar panels to go with them!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo Products are too good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo I have old version and worked perfect and new Arlo expecting same from this one as well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Buyer Beware, No Customer Service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Advertised battery life is significantly shorter than advertised. My camera was non-functional, in need of recharge, 2months after it was online. I had fully charged the battery before deployment. Deal breaker for me is the fact that there is no such thing as customer service at Arlo. They have a technical support team, who apparently can "escalate to internal teams" for review, and after weeks passing without reply, you can reach back out to hear somehow the issue you are experiencing is your fault. I received the 3 camera bundle, and one of the three cameras was defective out of the box. After calling tech support, I was provided a link to complete the RMA, which oddly required me to pay out of pocket to ship the defective unit. They waited to receive my defective camera, before shipping me the replacement camera. The replacement camera came in a new housing, with a different release mechanism. The new housing did not interface my existing mount. No instructions on how to eject the long awaited replacement camera, so that I could finally get up and running, just an implied "good luck."

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291.

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best Regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Great wireless cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease of setup of Arlo cameras, The new ones without the hub makes it so much better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Servers it's purpose.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked well for what was needed. It takes care of all the needs and wants anyone should need at the price bought. Job well done.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Perfect purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great recording video and audio quality. Easy to use app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and install It has a great view from the camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good camera for a pretty good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1). It links up with my Pro and Pro2 base station, so I didn't have to pay a monthly subscription for this Pro 4. 2). The camera does not have magnet built into its back like the pro 2 does. The magnet is on the mount that comes with it. 3). It's a great camera for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great cameras!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, great video quality, even better when on sale!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Arlo 4. It’s easy to install and easy to charge.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Camara

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the batteries don’t last one week and I buy a panel solar that don’t work either

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo camera system…worth the cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, great picture quality. Only con was the screws to lock it in are difficult to screw in

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great product!

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Love my cameras. The batteries last a decent amount of time; however. I love how they come with an extra battery. I do not have be without a camera while the "spare" battery is charging.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras and the price are very affordable. The customer service was very good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Buyer Beware!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Arlo cameras since they came out as my home would be hard to hard wire a system. They have always worked well. However, these worked fine for about 10 weeks and then I get motion notices on my phone but no videos to look at. Looking online, it appears that you may have to have a subscription now to view your videos from these cameras. I have never had a subscription with the 2 previous versions of Arlo cameras and wouldn't have updated to these if I had realized that these would require a monthly subscription. Read the fine print. It seems like a bait and switch by Arlo. And good luck trying to reach Arlo by phone! I would have returned them but because they worked fine for several months, it is too late for that now.

    No, I would not recommend this to a friend