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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 4653 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers appreciate the Pro 4 Spotlight Camera's overall performance and excellent video quality. Many users also find the night vision and motion detection to be satisfactory. However, some customers have expressed concerns about the battery life and connectivity. A few customers have also mentioned issues with the mounting system and response time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 4,653 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Manual needs work.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture. Love the improved charging jack. Paired right up with my existing vmb4000 for local storage. Only flaw, the manual doesn’t tell you how to open the darned thing to put the battery in. Turns out you push really hard on the nub that looks like it it supposed to hold the power cord in place, the camera pops out of the housing.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Huge step up from the Arlo pro 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arlo 4 Is a huge step up from my Arlo pro to the quality of the video is much greater, the zoom is excellent. I really like the fact that you don’t have to hook it up to a specific hub they just connect through the Internet. So you can make your Wi-Fi at your house stronger instead of trying to worry about getting extra herbs throughout your house for your signal. I don’t like that the new chargers are very specific to them only. It’s kind of like Apple they created your own charger that is unique show you going to have to buy specific chargers for these that are compatible with anything else. But overall it’s a huge step up from the Arlo pro 2.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace an older model of the arlo camera. I do not see much difference in the quality of the video recording from my previous camera but the cost was much greater. I kept the camera and used the other elsewhere on the house. I could have gotten an older model of the camera for a replacement and saved money, maybe next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Arlo!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo have proven to be the best system I’ve bought so far, I have expanded and expanded this set and have great coverage over my whole property!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with our Arlo security system. We have seen people around our house that we would not have known about if we hadn’t had it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo (single pack)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but this box only came with a magnet. This could easy get stolen.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security system, recommend to others! Good value as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Home Security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great easy setup and value. Batteries last for a long time, been a month in high traffic area and still have a charge. Free app I easy to use and you can buy additional cameras to add at anytime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best cameras I’ve owned!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the cameras I’ve had! Thanks to Best Buy I got the cameras cheaper than anyone else! Highly recommend purchasing from them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these now for a few months, and for the most part, I am very pleased. Occasionally in cold weather and they don’t always pick up motion, but for the most part a good value if you get them on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great cameras

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the efficiency and how clear it is and easy acces thru app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best home security hands down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was super easy to link cameras too mobile app. Camera install was easy as well. Cameras are very good to the point of being too sensitive. But you can adjust that out through the app.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Arlo Pro 4 Security Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot get them to read the QR code. They worked at first but once I changed the motion to off then back on the motion stopped working. I tried to reset back to factory and now my phone and camera will not pick up the QR code.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Carol

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Video quality

    Rated 3 out of 5 stars

    Good product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality videos also battery life lasts a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a peace of mind to know that we can go out and get notified movement around our home. You never know what might happen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Really like my cameras the only thing the motions is a little bit slow but I’m going to buy a WiFi extended

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Very disappointing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consumers Report did not rate the Pro 4 as high as the other models but I could not find them locally. I bought 1 Pro 4 to try out. It worked fine at first. I did not mount it out side. I decided to get a 3 bundle pack. While waiting to get it, the first one stopped being online. I removed it and tried to reinstall it. It would search but could not be found by computer or phone. When the 3 came all of them worked fine. I was going to take the first one back. The next day one of the three stopped working. It did the same thing the first one did. I got them on 3/9/22 and the 2 of 3 bundle are still working on 3/14/22. I am pretty good on reading and finding problems with electronics. My router and network are working fine. I did notice that the Arlo website didn't work all the time. I asked for help online. I spent a lot of time with customer service but he didn't fix problem. He said he would send it to someone higher up. The next day I received a email with some of the same things I already did. I responded to the email and told Mary I have done those things and have spent enough time on it. I am taking them all back because the others can stop at any time. None of them were mounted outside. Arlo has a problem with their Pro 4 cameras going offline and not being able to reconnect. It will search but never find the camera. The first time it found the cameras within a couple of seconds. I am very disappointed and will check out another brand. When the Arlo cameras worked the picture was good but there was a delay in starting video. Notifications did not work every time but most of the time.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Tinhead,

      We like to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Arlo Pro 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy set up. I have Arlo and Arlo Pro2 cameras that I purchased a few years ago. The Pro4 cameras are huge improvement in battery life and video quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Every time my dog goes to the back the camera goes off, that is a bit annoying. But I will put up with that for the security at other times. Make sure you adjust the camera as I was picking up every car that drove by. Great product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    JG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just getting used to the flash every time it captures something. Overall, it’s nice and it does the job.

    I would recommend this to a friend