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Customer reviews

Rating 4.1 out of 5 stars with 900 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the excellent camera quality, ease of use, and quick installation of the Pro 5S 2K 3 Camera Bundle. Many appreciate the high resolution and effective night vision, along with the added benefit of the spotlight feature. However, some users note that the battery life could be improved, and there are concerns about the price point and mounting system's limitations. A few also mention occasional connection issues and the frequency of notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 900 reviews
  • Rated 4 out of 5 stars

    Easy Set-Up / Great During the Day / OK at Night

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For home security this could probably have earned 5 stars. I gave it 4 stars for two reasons. The first is that we have animals at night in the yard, which the system is great at seeing and recording them, but the image quality in the dark doesn’t really let you see what kind of animal. Secondly the monthly fee for the app is $200-$300 a year to be able to use the majority of the features. Most of the systems require this. If you actually want to record 24/7 it would be an additional $45/month for my 3 camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Security CAMERA i’ve ever used!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality with reasonable price for home security camera! It works perfectly, easy to set up and install. Highly recommended!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice for added security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras were a very good addition to our security measures at home. The price was also very good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality picture. Sound is clear. Easy install & set up to phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arlo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock key is so small. I like it so far but there is a delay from when I get the notification on my phone. May be a internet issue but it’s ignoring

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good resolution, easy to connect , obviously one of the best home cameras , need to see about the battery life , because I feel doesn’t keep long enough but other than that ok.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work great. Took a minute to get them to work with my Eero mesh system, but works great now.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best cameras

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cameras ever this was a gift my friend love it 100 recommend it , battery is wonderful i don’t have to charger it often and i get the long charger perfect

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo Pro 5S

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased camera to replace my Arlo Essential camera, I have been with the Arlo family for over 7 years and they are quality cameras. Best Buy really packaged and shipped my order in a timely manner and I will continue to use both.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Pro 5S2K series camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the 5S series 2K camera system. Everything is very clear. Operation is very awesome. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo A++

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is working very well with very little to no isssues unlike the earlier era of arlo cameras needing a base to link to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definite upgrade from previous model. This model can use either 2.4 or 5 ghz, which definitely helps with connecting to a base station.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our cameras. Great quality and clear pictures.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid The Disgust, Keep Searching!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save YOUR Money! Chose this System Over Google b/c I hate Google. I've owned 2 Months now and waited to Review: I'm VERY Disappointed!! Biggest Issue(s): 1) Multiple Cams, Not Recording All Events occurring Simultaneously on Different Cams - I think the Digital Processing is Too Slow!; 2) Battery Life on a "High-traffic" Cam is Abysmal at best (replacing Every 7 Days like clockwork!). Video & Zoom is Good on Events, when actually Captured. About $1,000 "Down the Drain"!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 2 out of 5 stars

    Wouldn’t recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had to send off for two replacement cameras to Arlo and they keeping adding to their troubleshooting and still are currently refusing to send a camera that actually works. When the cameras work they are great but such a pain to install. I’d recommend the pro 4 it’s so much easier to install

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 3 out of 5 stars

    Get something else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are operated via a phone app which is not exactly the best. You can't turn cameras off and on individually. This would be helpful so you can have your outdoor cameras running while your indoor cameras are off. You get a notification every time the camera detects something (which is what they are for), but when you are home and walking around, it can be annoying. The wifi connection is not great. They disconnect constantly, and in order for you to reconnect, you have to manually reset them. This is obnoxious when you have outdoor cameras that are mounted high off the ground, so you have to get a ladder everytime. It's also frustrating when it happens while you are away from home, which again, is the whole point of have security cameras. There have been several times when we believe there has been an intruder (because we see things have been moved, or placed in a spot), but the camera doesn't detect anything. All in all, buy a different security system. These ones have been pretty inconsistent and unreliable for us.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Nicholas

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good cameras. Easy to set up and quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Security camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seen these cameras online look them up just to see how to work and when I purchase them and install them on my house they work fine no problems no issues easy to install and I love you

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works very well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, long battery life. Easy to install and hook up to APP. I set up 4 camera in 30 Minutes.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product if you are on a budget and can’t hardwire

    I would recommend this to a friend