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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the excellent camera quality, ease of use, and quick installation of the Pro 5S 2K 3 Camera Bundle. Many appreciate the high resolution and effective night vision, along with the added benefit of the spotlight feature. However, some users note that the battery life could be improved, and there are concerns about the price point and mounting system's limitations. A few also mention occasional connection issues and the frequency of notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 918 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Arlo Pro 5S 2K camera bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for Arlo cameras with removable batteries that can be charged outside of the camera. This kit was exactly what I needed. Additionally the batteries seem to last a long time before needing a recharge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a bad set for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, the cameras do have a wide angle which I do love. The reason for four stars is that at 2K when you zoom in it’s no better than my 1080 P resolution models. The charge time is a bit slower too comparatively speaking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal and investment.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The is a good product for an investment that anyone can afford to buy from Bestbuy. Plus a great deal.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, app is easy to use and set up mutliple cameras and settings for each camera

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    We Love Arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo is a great security camera I love it and would not purchase any other brand

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything i wanted and more. I would recommend this product to anyone looking for good security at a great value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price, even better product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras and such easy set up. I am on the free trial with Arlo, but I believe they will continue to work with out plan, but there will be no recordings. Which is okay. Thought I needed more cameras but these have such a wide angle of view the 3 are perfect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these as well as an eesrntials 2 pack. For the differences, primarily the removable battery, it wasnt worth the price. Also, fhe mounting system onnthe Pro 5S was limiting.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good quality cameras

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is extremely clear, it zooms in on any movement. The audio is clear and the delay isn’t bad at all.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are awesome and very easy to install and no wirinf needed that makes these evn that much better

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely exceeded the expectations of Camview and set up!!! Good camera quality

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Arlo security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo makes a great camera. Battery changes in less than a minute! Mounting system works like a charm.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Disappearing camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had two cameras go offline and I'm not sure why. Also the description has vanished. I was able to access and put back one of the cameras so far.

    I would recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi,

      Thank you for your review. If your Arlo camera is offline, please follow these troubleshooting steps: https://kb.arlo.com/000062923. If you still need any more help, please go to Settings > Support in the Arlo App for available service options.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    The Arlo Pro 5S is garbage, look elsewhere!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the 3 pack of the Arlo Pro 5S 2K security cameras for 7 months, purchased the 3 pack kit in December of 2023 to replace several Arlo Pro 4 cameras as I wanted the ability to connect directly to Wi-Fi vs. running through a hub/basestation with limited range. The Pro 5S cameras have the ability to connect to both 2.4Ghz and 5Ghz Wi-Fi networks and are supposed to automatically choose the network with the strongest signal. I have a TP-Link BE85 3 node Wi-Fi 7 mesh system, so coverage on my entire property is excellent. The issue: all 3 cameras frequently fail to detect motion events, or worse stop detecting motion events altogether. For the most part, a daily restart kicks the cameras back in to do their job; however, over the past 7 months I've had to factory reset all 3 cameras as they stopped recording events, 1 of them has required multiple factory resets. As of a week ago, I have 1 camera that appears to be working fine, shows full signal strength and a has a fully charged battery but it will not record any events. Arlo support has been unhelpful in pinpointing the issue - also asking me to perform yet another factory reset (which I did) and to move the camera closer to the Wi-Fi router (it's permanent location where it's installed is less than 12 feet from the router, so plenty close), but moved it temporarily to within 5 feet, followed up with support and they said "the issue is resolved", which it's not. I went so far as to remove 2 of the 3 cameras from my system, performed a factory reset on both, hooked up my "old" Arlo VMB4540 hub (Pro 5S compatible mind you) to rule out an issue with my mesh Wi-Fi system, placed it within 12 feet of the 2 cameras, reconfigured the 2 cameras and tested them. Everything appears normal, but now neither camera is consistently recording motion events. The cameras have been an expensive, time-consuming journey with no results. The Pro 5S cameras are worthless in terms of offering any sense of security. Again, this isn't a signal issue, it's a fatal flaw with this product and knowledgeable support from the manufacturer is non-existent. Save your money and look elsewhere.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. To optimize Arlo camera motion detection, please visit https://kb.arlo.com/1015583/
      For further assistance, please navigate to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Pro 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of the pictures and the instant response of the cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Arlo!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have quite a few Arlo prouducts, ans i love how they all work together and integrate seamlessly to make us feel super secure! I love that the subscription is optional, but it’s definitely worth it! The best part? No hardwiring required!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arlo security Camera.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set is very easy to set up and get going. There are so many different settings to use when and if needed. We have our settings dialed in with our needs and use it ever day and night.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    bought into this ecosystem years ago and now I'm t

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought into this ecosystem years ago and now I'm trapped

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clear and reliable. Night vision is great too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    cameras for security

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have a set of cameras just like these and they all work as described with good battery life and easy service. BestBuy has great service for any orders and makes direct shipping easier than driving to store.

    I would recommend this to a friend