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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 918 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers enjoy the excellent camera quality, ease of use, and quick installation of the Pro 5S 2K 3 Camera Bundle. Many appreciate the high resolution and effective night vision, along with the added benefit of the spotlight feature. However, some users note that the battery life could be improved, and there are concerns about the price point and mounting system's limitations. A few also mention occasional connection issues and the frequency of notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 918 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cameras and deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cameras have been amazing. We have three and we don’t have to pay a monthly fee like we did with simply safe just to view the feed.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good quality camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality camera, easy set-up and operation on the Arlo app.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Fine security camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had experience with other camera, but Arlo surprised me with quality . The videos are clear and love that I could speak through from the app. That is definitely a must have security camera.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arlo cameras

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cameras. No problem whatsoever. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    An Excellent Arlo Product (again)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a longtime Arlo product owner, this was a fantastic “upgrade” deal! I own and operate 10 cameras and these IMHO are the best of them all! The quality and response is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 2 out of 5 stars

    Wouldn’t recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had to send off for two replacement cameras to Arlo and they keeping adding to their troubleshooting and still are currently refusing to send a camera that actually works. When the cameras work they are great but such a pain to install. I’d recommend the pro 4 it’s so much easier to install

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi

      Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great setup security system. I have been able to monitor my home when I'm away in 2k. Thanks Arlo

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to get more cover on my house for security. Battery is great. Simple configuration

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Arlo Pro 5S

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased camera to replace my Arlo Essential camera, I have been with the Arlo family for over 7 years and they are quality cameras. Best Buy really packaged and shipped my order in a timely manner and I will continue to use both.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to Install. Improved features from older models. Able to integrate easily with older models and hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo for the win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing system! I love the notification alerts because it allows you glance at your phone without having to open the app. It tells the difference between movements like animals, humans, vehicles, fire, and etc.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Wi-Fi surveillance cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works real good very clear very responsive I would recommend these to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system that works well and lets us know what’s going on at our home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and easy to set up, works with my Alexa devices flawlessly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get something else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are operated via a phone app which is not exactly the best. You can't turn cameras off and on individually. This would be helpful so you can have your outdoor cameras running while your indoor cameras are off. You get a notification every time the camera detects something (which is what they are for), but when you are home and walking around, it can be annoying. The wifi connection is not great. They disconnect constantly, and in order for you to reconnect, you have to manually reset them. This is obnoxious when you have outdoor cameras that are mounted high off the ground, so you have to get a ladder everytime. It's also frustrating when it happens while you are away from home, which again, is the whole point of have security cameras. There have been several times when we believe there has been an intruder (because we see things have been moved, or placed in a spot), but the camera doesn't detect anything. All in all, buy a different security system. These ones have been pretty inconsistent and unreliable for us.

    No, I would not recommend this to a friend
    • Brand response from Arlo Team
      Posted .

      Hi Nicholas

      Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.

      We appreciate your patience and understanding.

      Best regards,
      Arlo Team arlo_us

  • Rated 5 out of 5 stars

    Excellent cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good resolution, easy to connect , obviously one of the best home cameras , need to see about the battery life , because I feel doesn’t keep long enough but other than that ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo Pro 5S 2K Cameras

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is about my 5th Arlo product purchase and these cameras are great. Easy to set up and the picture quality is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect. Great video and audio. Easy setup. I

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras with very easy set up, very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is much better than previous cameras. The new app experience sucks though. Arlo needs to add scrolling through videos like they used to have.

    I would recommend this to a friend