Customer Ratings & Reviews
- Model:
- VMC4360P-1BYNAS
- SKU:
- 6517758
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the excellent camera quality, ease of use, and quick installation of the Pro 5S 2K 3 Camera Bundle. Many appreciate the high resolution and effective night vision, along with the added benefit of the spotlight feature. However, some users note that the battery life could be improved, and there are concerns about the price point and mounting system's limitations. A few also mention occasional connection issues and the frequency of notifications.
This summary was generated by AI based on customer reviews.
Very poor quality and performance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very, very unhappy with this system. I have 5 cameras, including a wired doorbell that, after several attempts, must be taken down to continually reset as the reset button is on inside of unit, making it difficult to access. Two cameras have solar panels that never work to fully charge the units and they are in direct sunlight! I have to continually climb a ladder and swamp out batteries. If they do charge to maybe 50%, if I am lucky, it doesn't last. I am so upset that I have to spend even more money to replace this security system that is essential these days. What a waste of money!!!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your review. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best Regards,
Arlo Team
Two thumbs up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleasantly surprised at the resolution and how large the viewing field was. I’m very happy with my purchase
I would recommend this to a friendEasy to install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have Arlo cameras installed to help monitor aging family member and it has been a lifesaver and provides great peace of min. Best of all it was very simple to set up as I’m not tech savvy at all!
I would recommend this to a friendFine security camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had experience with other camera, but Arlo surprised me with quality . The videos are clear and love that I could speak through from the app. That is definitely a must have security camera.
I would recommend this to a friend- Pros mentioned:Camera quality
Arlo Cameras
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo Wi-Fi cameras are great! Clear video, great audio and appropriate sensitivity to movement. Love that I can add on!!
I would recommend this to a friend Arlo Tech Support useless; you're on your own
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the cameras work, they work great. One of the 3 cameras had a defective Night Mode that kept switching the IR off and on rapidly and continuously. Arlo tech support initially kept throwing FAQ responses to me. When I was finally able to send them a video of what the camera was doing, they escalated my case to the next tier. All that tier did was send me request after request for updates on my email account; they kept telling me it was an incorrect email address. They wouldn't help me until I told them I was returning the cameras for a refund. All of a sudden my email account was now "active" but my cameras were offline. Well yeah, I already boxed them up for the return. They wasted many hours of my time. It felt like they just wanted to get rid of me. Well, they succeeded.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Michael,
We want to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
- Pros mentioned:Camera quality
Arlo cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras are better built than our original ones however had to call for assistance for installation. The app is not very user friendly.
I would recommend this to a friend review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality very good performance at night and day
I would recommend this to a friendForced subscription
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this this camera so I can view it on my phone or tablet. I have two other cameras that I do so. But this camera requires a subscription to do so. They give you a trial of seeing your videos until you can't return the camera. Then you are no longer able to view your videos or return the camera. Trying to force you to buy a subscription. This company was not like that before. I will never buy from this company ever again. One word I would describe them is DECEPTIVE.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Arlo Cameras prove to be the BEST
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras work great and were easy to install… highly recommend these for your security needs!
I would recommend this to a friend- Pros mentioned:Ease of use
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect item works great with no problems and easy to install
I would recommend this to a friend In my opinion…
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is okay. After 4-5 months of use,I noticed that the battery drains way too fast and I have to be constantly charging them.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Eduardo,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo is a trusted brand so expect quality. However in setting it up, a 2.4 router is needed.
I would recommend this to a friendCamera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope there are no problems. I had been having problems since the 1st cameras were installed. They were switched out twice and now seem to work.
No, I would not recommend this to a friendArlo security cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and easy to install. Affordable subscription..
I would recommend this to a friendArlo Pro5s camera great value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal for the price of three cameras work well
I would recommend this to a friend- Pros mentioned:Camera quality
Happy with this purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Image is crispier than the essentials. And they see more sturdy than the other ones..
I would recommend this to a friend Works well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. App works well and is easy to use.
I would recommend this to a friendChelsi Keck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my arlo cameras!! They give me peace of mind with it just being me and my children. Thanks, best buy!!!
I would recommend this to a friendGreat resolution and overall experience.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great resolution and nice features on zones. A big change from previous version.
I would recommend this to a friend