Customer Ratings & Reviews
- Model:
- VMC4360P-1BYNAS
- SKU:
- 6517758
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the excellent camera quality, ease of use, and quick installation of the Pro 5S 2K 3 Camera Bundle. Many appreciate the high resolution and effective night vision, along with the added benefit of the spotlight feature. However, some users note that the battery life could be improved, and there are concerns about the price point and mounting system's limitations. A few also mention occasional connection issues and the frequency of notifications.
This summary was generated by AI based on customer reviews.
PFBH
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased the camera. So far everything is working great.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, but if you don't have a solar charger it dies in about 2 or 3 days. Hassle to keep putting up and down to charge.
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi Vangelica,
Thank you for your review. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870. For further assistance, please navigate to Settings > Support in the Arlo App for available service options.
We appreciate your patience and understanding.
Best Regards,
Arlo Team
Great security cam system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for our son and daughter in law. Works great.
I would recommend this to a friendHappy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well but I wish it was 4 K. Camera was easy to set up.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
I would recommend this to a friendIt works!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. A little laggy with the app, but other than that, it works great.
I would recommend this to a friendGreat device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. As described. High definition, even at night
I would recommend this to a friendOverrated and over priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a good view angle. I must say that it did capture our wide and long driveway at a good angle. However, the battery didn’t last even two days and I totally missed when people would come up the driveway also couldn’t hear anything. The audio was super static I ended up returning it and going with something else.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Mari,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Arlo cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the arlo cameras view is perfect amazing color perfect cameras
I would recommend this to a friendArlo hreta products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great... just wish the batteries would last longer
I would recommend this to a friendMiss Old Total Tech
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to install. Missed total tech and geek squad
I would recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Wasn't for what i needed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipping was on time.. overall product is good just the battery dies fast and the cameras have lag time
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. To learn how to extend your Arlo camera's battery life, read this article: https://kb.arlo.com/291. Please read following article for details on troubleshooting long delays: https://kb.arlo.com/000062742.
For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
New is not always better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to rate this item. I also bought a new base station. When made the change of base station a new Arlo app appeared. I am now unable to load the new base station and therefore I am unable to up load the cameras.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi.
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Came with a defective battery.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure on quality of camera. Have not been able to use it. Came with a defective battery. Spent approx. 1 - 1/2 hour on phone trouble shooting to determine it was a defective battery. Now I'm waiting for Arlo to send be a replacement battery. I sure hope that one is not defective!
No, I would not recommend this to a friendBad service with bad manager
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stolen money and the manager like to fighting with the customer
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Wessam,
We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an email at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Costs Money to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace my existing Arlo cameras that I didnt need to pay for a plan to use. Now 60 days after i bought them, the cameras are absolutely useless without me paying for a plan. If I wanted to pay for a plan i would have bought a ring.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for your review. We will share your feedback to the development team. We also want to let you know some features are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
Garbage, absolutely do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave no stars I would. Terrible customer service, received 3 replacement cameras and none of of them will connect. Technical services admitted it was the firmware and couldn’t troubleshoot.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Robert,
We want to work with you to address the concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Piece of junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 cámaras were installed. The next day only 2 cámaras worked. I contacted BEST BUY to advice them of the problem; after many calls to different people, finally I spoke with the right person. To come to my house and fix the cameras, it was a “charge”, even though they were just few days old. I told the guys I was leaving the country the next day and needed someone right away… NO CHANCE…. Now few weeks later, only ONE CAMERA WORKS. As soon as I come back to Houston I’m returning those pieces of junk .
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Veronica
Thanks for sharing your review. We'd like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Worst costumer service ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no other choice but to purchase other set of cameras. Because. Previous stop working and warranty did not covered since Best Buy employee Oceanside store madd big mistake not transferred warranty to right cameras cooperate services even worst they refunded warranty without my approval worst costumer service ever.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Eduardo,
Thanks for sharing your review. We are sorry to hear about your experience. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Arlo Pro 5S Camera(s)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week after installing my Pro 5S cameras stopped recording. Live feed works but motion detection not working. My arlo doorbell camera installed 2 years ago still working fine.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for your review. Please refer to this article if you're not seeing any recordings: https://kb.arlo.com/000062661. For further assistance, please navigate to Settings > Support in the Arlo App for available service options.
We appreciate your patience and understanding.
Best regards,
Arlo Team