Customer Ratings & Reviews
- Model:
- VMC4360P-1BYNAS
- SKU:
- 6517758
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the excellent camera quality, ease of use, and quick installation of the Pro 5S 2K 3 Camera Bundle. Many appreciate the high resolution and effective night vision, along with the added benefit of the spotlight feature. However, some users note that the battery life could be improved, and there are concerns about the price point and mounting system's limitations. A few also mention occasional connection issues and the frequency of notifications.
This summary was generated by AI based on customer reviews.
not a lot of freedom using the devices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no continuous recording if you do not subscribe. no activity zones if you do not subscribe. range of base isn’t that good. expensive. not clear. one of my cameras had strange colors then one day they disappeared. like defective lines of pixels. i fear that the damages might come back again.
No, I would not recommend this to a friendbig improvement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very clear view and the batteries last much longer the earlier models
I would recommend this to a friendDo Not Buy!!!!!!!!!!!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these cameras for 4 months and I have had a lot and I mean a lot of issues from massive delays to not capturing movement and not small stuff either, I could leave and come home and it not even pick me up. Now, one of the cameras is on a solar charger, and somehow, all of a sudden, it drains the battery, but the battery holds the charge on another camera. Arlo support wants to dance around the issue, using a sub-company to monitor and provide support. If I had known that these issues would have come up, I would not have bought these cameras, and I do not recommend them to anyone.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Mitch,
Thank you for your review. There are ways to optimize the motion detection of your cameras detailed here: https://kb.arlo.com/1015583. Get more details about managing motion detection sensitivity here: https://kb.arlo.com/41
To help troubleshoot Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best Regards,
Arlo Team
New Arlo System 6pro E
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arlo is a great system. Geek squad assistance is very helpful.
I would recommend this to a friendHORRIBLE CUSTOMER SERVICE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have enjoyed the ease of use of these cameras. Unfortunately, the customer service is obscene in it's inability to help resolve even the slightest of issues. My experience was so bad that chose to close my account! In fact, the guy in India that was "helping" me via chat refused to close my account so I had to go to the bank and close my debit account.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi William,
We want to work with you to address the concern you shared. Please send us an e-mail at askarlo@arlo.com with a screenshot of this review, your case number, the email address associated with your Arlo account, and your phone number so our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Garbage customer service and cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok until it just quit. I tried calling customer service. It's horrible. Strongly recommend trying to find the phone number or seeing how to contact them before buying. I absolutely hate it. I spent 500 in cameras for them to just become a paperweight. Now I have to buy a whole new system.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Rob,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
- Pros mentioned:Battery life
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought several sets. Batteries last a year. System is a pain to sync. Customer service is not the best. Cameras don’t last outside in Florida. Waste Of money. Buy American.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Mike,
Thank you for your review.
We would like to work with you to address the batteries only last a year concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. If you’d like help resolving the issue you are experiencing, please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, your case number, the email address associated with your Arlo account and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Just say no
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product only captures on one device. Ai is not intelligent enough to tell the difference between a tree blowing in the wind vs a human. Cannot record contineous like all other securoty systems.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Paul,
Thanks for your review. To have more than one user view the camera simultaneously, use the Grant Access feature. You can read here to learn how to use this feature: https://kb.arlo.com/000039106. Continuous recording is available via a CVR plan.
For further assistance, navigate to Settings > Support in the Arlo App for service options available to you.
Best regards,
Arlo Team
These are garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The video is not clear in the day time theres red and at nighttime its blurry even with spot light on. I will be returning as I’ve already replaced 3 of the 6 cameras and its still doing it. These are definitely not worth the money spent. Time to look at a whole different system and not arlo I’m very disappointed. It wont even allow me to upload the pics I have even their system know they are junk.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Christina,
We want to work with you to address the image quality concern you shared. Our team is available to help ensure you have an excellent experience with your Arlo camera. Please send us an e-mail at askarlo@arlo.com by including a screenshot of this review, the email address associated with your Arlo account, and your phone number so that our team can follow up with you. We appreciate your understanding.
Best regards,
Arlo Team
Awful app connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product f'n sucks. It's been an HOUR and these cameras STILL won't connect to the app. I've done everything it says and it just sucks.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi
Thanks for sharing your review. We would like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Subscription was reasonable the first year. They raised it now to the point I will get a different system.
No, I would not recommend this to a friendMonthly fee of $19.99
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse customer service, with Arlo, fee when up to $19.99 per month without me approving.
No, I would not recommend this to a friendSucks bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. I'm unsure why best buy would continue to sell anything from Arlo. The solar panels never work more than a few months and the cost is ridiculous considering you have to have a subscription for these to work.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Toby
Thank you for your review. For help troubleshooting Arlo Solar Panel issues, please read the following article: https://kb.arlo.com/000045870. For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.
We appreciate your patience and understanding.
Best Regards,
Arlo Team
Dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only can use arlo products with a paid plan,will not be buying any more
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for your review. We will share your feedback to the development team. We also want to let you know some features are still available without an Arlo Subscription. You can read more about it here: https://kb.arlo.com/000062312.
We appreciate your support and understanding.
Best regards,
Arlo Team
Porch Pirates Beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Woah~the clarity on this camera is amazing! Was super easy to install and set up on my phone. I'm ready for the porch pirates!
I would recommend this to a friendOne stars, because I have no other choice.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy a warranty believe me, you will be taking them back in exchange for something else.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thanks for sharing your review. We like to learn more about the concerns you have shared above. Please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
Absolute trash!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spotlights wont turn off and arlo wont respond to any messages,buy something else for sure!
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi Alanna,
Thanks for sharing your review. For instructions on how to turn off the spotlight on your Arlo Pro 5, please read this article: https://kb.arlo.com/000062172. For any additional questions, please reach out to our support team so they can further address your concerns and provide assistance by navigating to Settings > Support within the Arlo app to explore the support options available to you.
We appreciate your patience and understanding.
Best regards,
Arlo Team
great video, easy install; great app!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Love all my Alro cameras and Pro5S in now my favorite!
I would recommend this to a friendbest camera yet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love all my Arlo cameras and this is now my favorite!
I would recommend this to a friendPoor Software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot set this device up with the s22 ultra or pixel 7/pro running Android 13 as of dec 8, 2022. Junk software. Will revise if issues are fixed.
No, I would not recommend this to a friendBrand response from Arlo Team
Posted .Hi,
Thank you for your sharing your experience with the Arlo Pro 5S. We would like the opportunity to resolve the issue you are experiencing, please reach out to us at AskArlo@arlo.com with your contact information and the details you’ve provided here in your review and we’ll assist you in getting your new Pro 5 camera installed.
We appreciate your patience and understanding.
Best Regards,
Arlo Team