Customer Ratings & Reviews

Great wide view Replaced my othwe video door Ring. Much better view and accurate recording

Seems great so far. It is slow to engage on app however.

Out of the box easy setup works wonderful.this was a great investment!!!

Oversensitive - frequently turning on with no visible reason (even with sensitivity set for 20%).

I bought these dorbell cameras and camera because i had read didnt need a subscription to see who was on my property. Well it was old info cuz you must have a subscription to see people faces if they are at your door. I mean why have these if you cant see a face and only get an email of motion detected. Thats no help at all and you must pay at least $20 a month or 200 dollars annually to see what is on your property. Guess I will be looking for a camera that doesnt require a subscription just to see the person who is at my door.

The video or snapshots are not as clear and sharp as my other arlo cameras nor my old cheap blink. It is also more difficult to find a ac tranformer adaptor to connect and plug in for easier charging. just not as good as i thought it should be for a newer model.

I love the look of it and the simplicity of used. Hard wired is a must!

So far i love these units, the 2k works super and picks up cats and everything.

Replace an older previous model that stopped working. This works great. No complaints.

great product & easy installation. works with old Arlo cameras

Works great,no problems after installation, Voice and door bell clear.

Its good product but could have been better special in notifications

I got this Arlo 2K (2cnd generation) unit to replace my Arlo Essential Wire Free Doorbell that has been an excellent unit for over 2 years. There were no issues with the current Arlo, I just decided to upgrade. The original Arlo Essential could also be installed wire free or hardwired just like the new Arlo 2K model. Both units look very similar with minor changes on the new 2K unit that makes it look sleeker and cleaner. The mounting holes are very close with just a slight difference in vertical spacing while the doorbell wires from the house connected easily to the new 2K model. I connected mine to my existing doorbell wires so I could still have a local doorbell. The existing wiring will trickle charge the battery in the Arlo when it’s not being used. There is no need for a larger doorbell transformer as the Arlo only uses the doorbell wiring for charging the battery. Extension wires, wire nuts, and mounting screws are provided. There is also an angled bracket for better visibility if your doorbell needs to be mounted to a side wall near your door. Included is a USB-A to USB-C cable for charging the internal battery if you elect to use wire-free connections. If hard wired to your existing doorbell system the internal battery become a backup battery in case of power failures. Most of the setup during installation is done via the Arlo app. The app pretty much walks you through step-by-step through the process. Most of the setup can be done at your kitchen table using the App and answering questions about your intended installation. I had no issues connecting to my Arris Surfboard Max Mesh system that uses one WIFI SSID for both 2.4 and 5 Ghz bands even though the Arlo only works on 2.4. After connecting to your internet, it will likely have you update the doorbell itself as well as the App to their newest version which gives you a Dashboard for easy arming when away, at home, and for standby. This is mostly used for installations where you are using Arlo cameras along with the doorbell. I found the installation very straight forward without any difficulties. It’s pretty easy to set up the sensitivity and test it during the installation or even after if you want to make changes down the road. This new model does have a wider view which easily shows the areas around the door better as well as a slightly sharper, brighter video especially at night. I also prefer the new design over the previous model as it is much clearer for the visitor to know where to push for the actual doorbell when they come to your door. When someone rings the Arlo, your inside doorbell will ring right away if you have the unit wired to your house doorbell. In addition, your phone will ring as an incoming phone call from the Arlo doorbell. If you answer that call you can then have a 2-way conservation with the person at the door along with a video from the Arlo. You can do this whether you are at home or away. If you don’t answer your phone, you can set up a pre-recorded message that will play to the person at the door. The response time to receive that call are short and you can easily catch the person at the door and converse unless it’s a ring and run like the delivery guys do. However, in those cases, you will still have a video with sound to play back within as few seconds after they have left the area so you see if they left a package. I also was able to set up Alexa with the Arlo to be able to view the front door on my command. I can ask Alexa to show the front door, using the name I had set up on the Arlo app for the doorbell. It takes a few seconds but it works and I find that handy to see if anything is at the door such as people or packages. Conclusion: I like the Arlo devices. The old one had been in use for over 2 years with no issues. I have always liked the straightforward list of recent videos by date and time within the App. The new one has added some updates with a larger field of view as well a higher resolution video and some App enhancements. I found the installation to be straightforward and everything I needed was in the box. I think the price point is right on. I would definitely recommend this unit to anyone.

Do not buy this camera. I purchased on September 12, 2024. It worked for about 6 months and just stopped working. At that point I've been trouble shooting and spent countless hours w/ customer service trying to fix. Finally they told me my video doorbell is out of warranty and they can't fix. It's a terrible product and the Company is trying to push the subscription model on its customers.

very good equipment very happy with my purchase im highly recomend these item

It works perfectly. It gives us a good since of security.

Setup was made needlessly complicated by not allowing direct input of wi-fi and password using a keyboard on one's iPhone. It has to be done with a picture scan of each written or printed on paper, or by means I did not understand. Why no keyboard? One will also be beaten to death with daily emails about try-this, trial-that. I bought a doorbell cam, not a path to email me with needless clutter. Adding icing to the cake: it will not ring my existing doorbell and tech support doesn't exist. Aside from all of this, it is of sturdy construction.

product works great and captures all that is needed to feel safe at home

2k good resolution nice view you can see full image.

- BUY THIS FROM SOMEONE WHO CARES THAT YOU ARE GIVING THEM BUSINESS - Best buy has gone down hill quick! Management is awful at my local store! Management and store employees could careless about customer service, they are hard to deal with and do not have any compassion! There is no communication between online and the actual store, so if you order online to pickup in the store, you better hope you dont have a problem with the order! Wouldn't be surprised if Best buy files for bankruptcy in the next 5 years!