Customer Ratings & Reviews

Works great,no problems after installation, Voice and door bell clear.

Its good product but could have been better special in notifications

I got this Arlo 2K (2cnd generation) unit to replace my Arlo Essential Wire Free Doorbell that has been an excellent unit for over 2 years. There were no issues with the current Arlo, I just decided to upgrade. The original Arlo Essential could also be installed wire free or hardwired just like the new Arlo 2K model. Both units look very similar with minor changes on the new 2K unit that makes it look sleeker and cleaner. The mounting holes are very close with just a slight difference in vertical spacing while the doorbell wires from the house connected easily to the new 2K model. I connected mine to my existing doorbell wires so I could still have a local doorbell. The existing wiring will trickle charge the battery in the Arlo when it’s not being used. There is no need for a larger doorbell transformer as the Arlo only uses the doorbell wiring for charging the battery. Extension wires, wire nuts, and mounting screws are provided. There is also an angled bracket for better visibility if your doorbell needs to be mounted to a side wall near your door. Included is a USB-A to USB-C cable for charging the internal battery if you elect to use wire-free connections. If hard wired to your existing doorbell system the internal battery become a backup battery in case of power failures. Most of the setup during installation is done via the Arlo app. The app pretty much walks you through step-by-step through the process. Most of the setup can be done at your kitchen table using the App and answering questions about your intended installation. I had no issues connecting to my Arris Surfboard Max Mesh system that uses one WIFI SSID for both 2.4 and 5 Ghz bands even though the Arlo only works on 2.4. After connecting to your internet, it will likely have you update the doorbell itself as well as the App to their newest version which gives you a Dashboard for easy arming when away, at home, and for standby. This is mostly used for installations where you are using Arlo cameras along with the doorbell. I found the installation very straight forward without any difficulties. It’s pretty easy to set up the sensitivity and test it during the installation or even after if you want to make changes down the road. This new model does have a wider view which easily shows the areas around the door better as well as a slightly sharper, brighter video especially at night. I also prefer the new design over the previous model as it is much clearer for the visitor to know where to push for the actual doorbell when they come to your door. When someone rings the Arlo, your inside doorbell will ring right away if you have the unit wired to your house doorbell. In addition, your phone will ring as an incoming phone call from the Arlo doorbell. If you answer that call you can then have a 2-way conservation with the person at the door along with a video from the Arlo. You can do this whether you are at home or away. If you don’t answer your phone, you can set up a pre-recorded message that will play to the person at the door. The response time to receive that call are short and you can easily catch the person at the door and converse unless it’s a ring and run like the delivery guys do. However, in those cases, you will still have a video with sound to play back within as few seconds after they have left the area so you see if they left a package. I also was able to set up Alexa with the Arlo to be able to view the front door on my command. I can ask Alexa to show the front door, using the name I had set up on the Arlo app for the doorbell. It takes a few seconds but it works and I find that handy to see if anything is at the door such as people or packages. Conclusion: I like the Arlo devices. The old one had been in use for over 2 years with no issues. I have always liked the straightforward list of recent videos by date and time within the App. The new one has added some updates with a larger field of view as well a higher resolution video and some App enhancements. I found the installation to be straightforward and everything I needed was in the box. I think the price point is right on. I would definitely recommend this unit to anyone.

very good equipment very happy with my purchase im highly recomend these item

It works perfectly. It gives us a good since of security.

Oversensitive - frequently turning on with no visible reason (even with sensitivity set for 20%).

product works great and captures all that is needed to feel safe at home

I never realized this install would require me to hire an electrician to finish BOTH the installation of camera AND get my doorbell working. Installers told me that they werent electricians do nothing was hardwired. Cords were haphazardly left in the open for the cameras, not hidden, or secured properly and doorbell still didnt work when they left. Total waste of money!

Failed to detect motion l, but more importantly did not pick up on 2 large vehicles that drove into my driveway in view of my camera, nor two separate people who walked completely up to my front door.

Doesn’t support Apple secure video which makes for unnecessary storage costs.

2k good resolution nice view you can see full image.

I recently added a second video doorbell to my home for the side door. Both for the convenience and the added security a video doorbell brings. So I picked up the Arlo Smart Wi-Fi Video Doorbell (2nd Generation). I'll break down my experience with this nifty gadget, from its functionality and build quality to the pros and cons, and even though I am using it as a "secondary" doorbell, why I think it's a fantastic addition to your home. Functionality and Build Quality (5/5) Let's start with the basics. The Arlo Smart Wi-Fi Video Doorbell comes equipped with a crystal-clear 2K resolution camera that captures every detail with impeccable clarity. Whether it's day or night, this doorbell does not disappoint. The night vision feature works like a charm, ensuring your home is protected round the clock. One of the standout features of this doorbell is its wide 180-degree field of view. No more guessing who's at the door! You get a comprehensive view of your doorstep and surroundings, making it easier to spot potential intruders or simply keep an eye on package deliveries. This was one of the main reasons I picked up this doorbell. Our side door is along a long driveway to our rear garage. We get a lot of deliveries and sometimes packages are dropped off at the front door (where I have a wired Arlo doorbell) and sometimes they drop off at the side door. Installation is a breeze, and the doorbell can be powered either by a wired connection or a rechargeable battery, giving you the flexibility to choose what suits your home best. Because this was a secondary doorbell for me that wasn't going to be rung much and intended mostly for the camers, I opted for the battery power. The app setup was straightforward, and I had it up and running in no time. It seamlessly integrates with other Arlo devices if you're building a full smart home ecosystem. Pros: - Crystal-Clear Video: The 2K resolution and wide field of view provide exceptional video quality. - Easy Installation: You don't need to be a tech guru to set this up; it's user-friendly. - Versatile Power Options: Choose between wired or battery operation for convenience. - Night Vision: Clear and crisp night vision ensures security 24/7. - Seamless App Integration: Works well with other Arlo smart devices for a complete smart home experience. Cons: - Pricey: While it's worth every penny, the Arlo Video Doorbell is on the higher end of the price spectrum. - Subscription Required: For advanced features like cloud storage and person detection, a subscription plan is necessary. Why I Recommend It (5/5) Home security is paramount, and the Arlo Smart Wi-Fi Video Doorbell 2nd Gen takes it to a whole new level. It's not just about keeping your home safe; it's about the peace of mind that comes with it. The ability to see and interact with visitors from anywhere using your smartphone is a game-changer. The build quality is impressive, too. Arlo has a reputation for crafting durable, weather-resistant devices, and this doorbell is no exception. It can withstand rain, shine, or even snow, ensuring that it keeps working when you need it most. The Arlo Smart Wi-Fi Video Doorbell (2nd Generation) is a standout performer in the world of smart home security. Its top-notch video quality, ease of use, and integration with other smart devices make it a must-have for anyone looking to step up their home security game. While it might be a tad pricey, the peace of mind it provides is priceless. So go ahead, invest in your home's security and convenience with Arlo – you won't regret it.

Overall it was good however be ready to pay subscription and good luck if u want to add arlo areas wireless very disappointed on battery life.

Setup was made needlessly complicated by not allowing direct input of wi-fi and password using a keyboard on one's iPhone. It has to be done with a picture scan of each written or printed on paper, or by means I did not understand. Why no keyboard? One will also be beaten to death with daily emails about try-this, trial-that. I bought a doorbell cam, not a path to email me with needless clutter. Adding icing to the cake: it will not ring my existing doorbell and tech support doesn't exist. Aside from all of this, it is of sturdy construction.

Battery life is about 2 weeks, That seems short to me. It was not straight forward on how to install it using the wires so for now this is what we are dealing with.

Reset it a few times and way too much delay to talk to some at the door.

Do not buy this camera. I purchased on September 12, 2024. It worked for about 6 months and just stopped working. At that point I've been trouble shooting and spent countless hours w/ customer service trying to fix. Finally they told me my video doorbell is out of warranty and they can't fix. It's a terrible product and the Company is trying to push the subscription model on its customers.

- BUY THIS FROM SOMEONE WHO CARES THAT YOU ARE GIVING THEM BUSINESS - Best buy has gone down hill quick! Management is awful at my local store! Management and store employees could careless about customer service, they are hard to deal with and do not have any compassion! There is no communication between online and the actual store, so if you order online to pickup in the store, you better hope you dont have a problem with the order! Wouldn't be surprised if Best buy files for bankruptcy in the next 5 years!

Not easy to setup outnof box with standard wi-fi protocal. Subscription service for basic features offered by other brands for free. This is un setteling.

Arlo...have owned Arlo camera's for many years. When they converted this to a subscription model....I have been severely disappointed. Bought this Doorbell, forced an upgrade on the app, wanted to charge a subscription model monthly charge. Took it back. Horrible concept, horrible app upgrade....still have issues with app and current cameras. Periodically have to power down both systems, call arlo for resetting my account. Next camera purchases will be Blink probably.