Customer Ratings & Reviews

Arlo is the worst product stack I've ever used in any product category, from any company, ever. Ever, in my life. Upon setting up this device, my feed stopped working. Couldn't get it to work. Support was completely and utterly useless as usual.

This camera will only detect when something is close to the door. We have had an intruder on the property (we know this because the neighbor talked to us about it), but the camera didn't detect anything because the person did not walk right in front of it.

Works pretty good. Would like it if it had live feed like the blink

It’s keeps running down fast and idk what is going on wit it

This unit has be charged every 3 days. Also you need to have space to install. I had to put on my door with loch tight. Also you have to get a subscription.

It was not compatible i took it out of state it didnt work

This 2k doorbell has a lot of kinks that does not allow it to work properly, specifically motion detection. We have waited for tech support to fix the issue for a month. Therefore have not been to utilize all the features this camera offers. Will not be using Arlo cameras anymore.

Really disappointed. Camera quality is good when it works but the live streaming is basically non-existent. Look elsewhere.

I havent been disappointed with Arlo's products but this one just gave me issues from the start. I couldnt get it to connect to my network. Once i got that figured out, the chat feature was awful. It reverberated my voice to a high pitch sound to the point i couldnt hear the end user. I returned the product hoping it was just a defect but again, with the new unit, i had the same issue.

The doorbell was very easy to install. There were step by step instructions in the app. It asked me questions like: will you be using this wired or wireless, will you be using the angled backing plate, which direction am I facing this, etc. I do not have an existing doorbell so I set it up to run off the battery. It seems to drain 1-2% of battery a day so I expect to charge this in a few months from now. Whenever you need to charge it you'll need to insert a tiny pin into the top to take it off from the mount. It charges with USB-C. It only records when it senses motion. I would imagine if this was wired it would be recording 24/7 but I'm unsure. You'll get a notification whenever the motion detector is triggered. One time it said the postman was a vehicle. However, besides that it is pretty good determining objects. Once you walk up to the doorbell the ringer button starts to glow. If you press it a voice call is initiated. My Google Home speaker will let me know someone is calling and on the app you can accept/deny. In terms of the livestream quality when you're taking a call or viewing the doorbell live, it can buffer for 5-10 seconds or be blurry when it shows the video feed sometimes. It is only five feet from my router. There is a couple walls in between it so I do not see why it can be bad sometimes. Since I'm experiencing the doorbell during the trial month I wonder what the device will be like outside the trial. I would have liked to try the doorbell without the trial to see how basic it can be but I do not believe that was an option. Here is what you get in the trial: • Emergency Response • Up to 2k Video Recording • 30 Days of Cloud Recording • Custom Activity Recording • Advanced Object Detection • Interactive, Rich Notifications Emergency response makes sense if you have other smart devices and camera's from them. Do not see what my doorbell alone could achieve. The 2k recordings looks like 720p so I'm afraid what lower quality will look like. It looks fine, you can make everything out but I don't see how this is called 2k. It is a wide camera at the least. How long would my recordings last if I loose the 30 days? Do I atleast get one day saved? That is all I think someone would need. The object detection can be wrong, from my example earlier. "Interactive, Rich Notifications" was not explained. Like, I got notified that their was a vehicle detected. Then I opened the notification and it was the postman. I'm more so rambling here because sure this product is great but after this trial how dumb does this smart device become? Do I need a plan? Do I need the $5/month plan? Or do I need the $25/month plan? Out of the box with the trial it's pretty good but time will tell after this first month.

Unfortunately, this did not work for us. The yearly subscription was very pricey. The 2K resolution is what attracted us to purchase the product.

This product deserves zero stars! The first one overheated after just 14 days, despite being on a covered porch in only 70-degree weather in April. The second one was even worse, lasting only 16 days before malfunctioning and making it impossible to communicate with the person ringing the doorbell Be aware that you can no longer return items to the store after 14 days from the date of purchase.

The physical installation of the Arlo Video Doorbell was very easy. I’ve installed several video doorbells over the last few years and the Arlo was the easiest by far. I like how after charging the battery you can perform some of the setup prior to even getting tools out to start mounting it outside. There really are no installation instructions included in the box, just a rudimentary getting started guide to verify the contents along with a QR code to scan for downloading the app. I have to say that the app does a pretty good job of guiding you through the installation process though. Creating an account in the app and getting the doorbell device online and available in the app was also a relatively smooth process. Troubles began when trying to add my wife to the account via the add person feature in the app. After not receiving an email on the first try along with the extremely short duration (a minute and a half I think) of the invitation before expiration we finally got her an account created after several tries. After that the app did not show any devices and it seemed would have to go through the entire doorbell setup again just for her to see it in her app, which seemed to defeat the purpose of adding a person to an existing account. So, I signed myself into her app so that she could access the feed and get notifications. That was fine until the next day when I realized that I was not getting notifications on my app because when signing in on her phone it logged me out of the app on my phone. Then we logged back into her app with her account and magically the doorbell device now showed up for her and I was then able to log back into my app. The app is generally ok and seems to be tailored for their security suite of products. For just a video doorbell it might be a little overkill. For example, on the home dashboard, I am not sure what arm home, arm away, and standby mean in the context of only having a video doorbell. It’s not really clear if applicable or not for my doorbell or what they do. The camera, even though this model is 2K resolution it provides a really good clear picture in the app. With the product came a trial subscription to the single camera secure plan. According to what I’ve found on the Arlo website if I choose not to pay $5 a month for this plan there is no video storage at all and only basic notifications. Since there is no on device storage that means I would only get live feeds from the camera. Other doorbell camera products I have looked at will at least give you a small amount of storage for free, unfortunately not with this one which I consider a drawback.

It goes offline way to many times without no reason, while my other cameras continue to work perfectly.

A video doorbell meets two needs simultaneously. It needs to notify you when someone is at the door as well as recording what’s going on outside your house. Arlo’s doorbell does a much better job than most at notifying you of visitors. It’s not as good as others about recording without a subscription. As a doorbell, Arlo really hit it on the nose. Pressing the button starts a “call” from the doorbell to your phone. More than a notification, it keeps ringing until you answer or silence it. Answering gives you a live view of the door. You can use one of the canned answers (i.e. “We’re not interested.”) or speak live to your visitor. Sound quality from the door is fairly good. If you’re close to the door (within 25 feet), there’s a bit of feedback. I hope Arlo is able to fix that in a future firmware update. It’s not a big deal as most of the time I’m that close, I’ll just go to the door directly. Unfortunately, the “call” won’t let you use your bluetooth headset. You have to use the speakerphone for the call. It would be nice to have flexibility in case I wasn’t in a situation where I want to use speakerphone. The doorbell integrates nicely with Amazon and Google. Pressing the button causes chimes to sound on each device around my house, once they were linked. I even programmed it to pause the TV to really get my attention! I wasn't able to set up the two way audio with my Fire TV Cube. That only works on my phone. Installation was pretty straightforward. It comes with some extension wires in case your doorbell wiring is shorter than typical. The wire nuts are small enough to fit behind the doorbell bracket. The bracket causes the doorbell and camera to tilt slightly towards the door. This helps ensure each video captures your visitor perfectly. The camera is a wide angle, picking up the entire person even if they’re tall. It’s high enough resolution for the street to still look good, despite the wide angle. Recording is all in the cloud. A trial subscription is included for 30 days. Arlo sells a home base with a local recording option, but this 2nd generation video doorbell doesn’t support the home base yet. Picture quality is very good both during the day and at night. Night views are augmented by infrared LEDs illuminating the immediate area. Overall, Arlo delivers the bells and whistles you want at your front door. A few points off for execution in areas I hope can be addressed in the future.

Video doorbells have become a much-needed, if not essential, part of living in the world of Amazon purchases (our go-to store), meal deliveries (one of these days), heightened security concerns, and the need to juggle welcoming guests when away from home. Although I’ve had a number of security cams set up in different locations, including the front porch area, this is my first video doorbell. The Arlo - Smart Wi-Fi Video Doorbell (2nd Generation) has been a great step up. The Arlo - Smart Wi-Fi Video Doorbell has full-features and is solidly built. I was surprised at its weight, which added to the sense of a well-built product. Installation and set-up were both wonderfully easy. First thing is to unpack the unit, charge it, and get the ‘Arlo Secure’ app for your smartphone. Once charged, use the included tool to push the pairing button, pair with your bluetooth and then use the app to complete the set-up process. All easy to understand and follow. It was up and running right away. Note that this model can work with batteries or can be set up for direct power. The Arlo video doorbell comes with a 3-month free trial subscription to their monitoring service. It includes 30 days of cloud recording. I am still in the trial period, however it’s my understanding that, if you do not renew the subscription, you still have up to 7 days to save recordings on your phone or computer. The Arlo gives me almost immediate notice when someone comes to the door (motion detection). When they push the doorbell it rings on my phone no matter where I am. I can look and see who is there (live) and have a conversation if needed. Videos initiated by motion or ringing the doorbell are saved on my phone for review. Helpful for seeing activity. Currently I have it ‘armed’, so I get a notice of anyone leaving, as well as coming into, the home. I recommend the Arlo - Smart Wi-Fi Video Doorbell (2nd Generation) - Wired/Battery Operated with 2K Resolution.

The Arlo camera has been a fantastic addition to my home security system. From the moment I opened the box, the setup was quick and easy, even for someone who isn’t overly tech-savvy. The video quality is outstanding, offering clear visuals both during the day and at night with its excellent night vision. I love the motion detection feature, which provides timely and reliable alerts directly to my phone. After a bit of fine-tuning, it’s been incredibly accurate, giving me peace of mind whether I’m at home or away. The battery life is impressive, lasting well over a month on a full charge, and the ability to integrate it seamlessly with Alexa has been a huge plus. The app is user-friendly and makes accessing live feeds or reviewing footage very convenient. While the cloud storage subscription adds extra value, I also appreciate the local storage option for flexibility. It’s clear that Arlo prioritizes user experience with this product. I highly recommend the Arlo camera to anyone seeking a dependable, high-quality security solution. It’s worth every penny for the peace of mind it provides.

I think I can view live cam without subscription but you can’t ..need the minimum service

the instructions are terrible, if not for my 12 yr old daughter, I would have had returned it

As someone who typically avoids installing anything at home, I was pleasantly surprised by the simplicity of the Arlo Smart Wi-Fi Video Doorbell, 2nd Generation. The installation process was surprisingly straightforward. The app guided me through each step. I had to drill through the stucco which is hard than I thought. Put anchors in which im not use to but I got it done. The 2K resolution provides clear video quality, allowing me to see who's at the door without any pixelation issues. The motion detection feature is a nice touch. The notifications on my phone were prompt. Depending on your internet connection its about a 3 to 4 delay. The two way audio is good enough from both sides. My only reservation is connection to my google home network. I have speakers setup around my house it was a little annoying trying to setup automations. Getting the speakers to say “someone at the door” requires the person to press the doorbell twice. Which I still haven’t figure out why. Anyways, he Arlo Smart Wi-Fi Video Doorbell, is an excellent addition to home security for someone like me, who prefers simplicity over complexity. While it may not convert me into a full-blown tech enthusiast. I recommend it to anyone with an Arlo network system.