Customer Ratings & Reviews

This 2k doorbell has a lot of kinks that does not allow it to work properly, specifically motion detection. We have waited for tech support to fix the issue for a month. Therefore have not been to utilize all the features this camera offers. Will not be using Arlo cameras anymore.

I got this Arlo 2K (2cnd generation) unit to replace my Arlo Essential Wire Free Doorbell that has been an excellent unit for over 2 years. There were no issues with the current Arlo, I just decided to upgrade. The original Arlo Essential could also be installed wire free or hardwired just like the new Arlo 2K model. Both units look very similar with minor changes on the new 2K unit that makes it look sleeker and cleaner. The mounting holes are very close with just a slight difference in vertical spacing while the doorbell wires from the house connected easily to the new 2K model. I connected mine to my existing doorbell wires so I could still have a local doorbell. The existing wiring will trickle charge the battery in the Arlo when it’s not being used. There is no need for a larger doorbell transformer as the Arlo only uses the doorbell wiring for charging the battery. Extension wires, wire nuts, and mounting screws are provided. There is also an angled bracket for better visibility if your doorbell needs to be mounted to a side wall near your door. Included is a USB-A to USB-C cable for charging the internal battery if you elect to use wire-free connections. If hard wired to your existing doorbell system the internal battery become a backup battery in case of power failures. Most of the setup during installation is done via the Arlo app. The app pretty much walks you through step-by-step through the process. Most of the setup can be done at your kitchen table using the App and answering questions about your intended installation. I had no issues connecting to my Arris Surfboard Max Mesh system that uses one WIFI SSID for both 2.4 and 5 Ghz bands even though the Arlo only works on 2.4. After connecting to your internet, it will likely have you update the doorbell itself as well as the App to their newest version which gives you a Dashboard for easy arming when away, at home, and for standby. This is mostly used for installations where you are using Arlo cameras along with the doorbell. I found the installation very straight forward without any difficulties. It’s pretty easy to set up the sensitivity and test it during the installation or even after if you want to make changes down the road. This new model does have a wider view which easily shows the areas around the door better as well as a slightly sharper, brighter video especially at night. I also prefer the new design over the previous model as it is much clearer for the visitor to know where to push for the actual doorbell when they come to your door. When someone rings the Arlo, your inside doorbell will ring right away if you have the unit wired to your house doorbell. In addition, your phone will ring as an incoming phone call from the Arlo doorbell. If you answer that call you can then have a 2-way conservation with the person at the door along with a video from the Arlo. You can do this whether you are at home or away. If you don’t answer your phone, you can set up a pre-recorded message that will play to the person at the door. The response time to receive that call are short and you can easily catch the person at the door and converse unless it’s a ring and run like the delivery guys do. However, in those cases, you will still have a video with sound to play back within as few seconds after they have left the area so you see if they left a package. I also was able to set up Alexa with the Arlo to be able to view the front door on my command. I can ask Alexa to show the front door, using the name I had set up on the Arlo app for the doorbell. It takes a few seconds but it works and I find that handy to see if anything is at the door such as people or packages. Conclusion: I like the Arlo devices. The old one had been in use for over 2 years with no issues. I have always liked the straightforward list of recent videos by date and time within the App. The new one has added some updates with a larger field of view as well a higher resolution video and some App enhancements. I found the installation to be straightforward and everything I needed was in the box. I think the price point is right on. I would definitely recommend this unit to anyone.

Really disappointed. Camera quality is good when it works but the live streaming is basically non-existent. Look elsewhere.

I havent been disappointed with Arlo's products but this one just gave me issues from the start. I couldnt get it to connect to my network. Once i got that figured out, the chat feature was awful. It reverberated my voice to a high pitch sound to the point i couldnt hear the end user. I returned the product hoping it was just a defect but again, with the new unit, i had the same issue.

It goes offline way to many times without no reason, while my other cameras continue to work perfectly.

The Arlo camera has been a fantastic addition to my home security system. From the moment I opened the box, the setup was quick and easy, even for someone who isn’t overly tech-savvy. The video quality is outstanding, offering clear visuals both during the day and at night with its excellent night vision. I love the motion detection feature, which provides timely and reliable alerts directly to my phone. After a bit of fine-tuning, it’s been incredibly accurate, giving me peace of mind whether I’m at home or away. The battery life is impressive, lasting well over a month on a full charge, and the ability to integrate it seamlessly with Alexa has been a huge plus. The app is user-friendly and makes accessing live feeds or reviewing footage very convenient. While the cloud storage subscription adds extra value, I also appreciate the local storage option for flexibility. It’s clear that Arlo prioritizes user experience with this product. I highly recommend the Arlo camera to anyone seeking a dependable, high-quality security solution. It’s worth every penny for the peace of mind it provides.

Rings only to my cell phone. Does not ring doorbell chime in house… old one used to??? Been talking with all support for a month now and nothing helos

Video doorbells have become a much-needed, if not essential, part of living in the world of Amazon purchases (our go-to store), meal deliveries (one of these days), heightened security concerns, and the need to juggle welcoming guests when away from home. Although I’ve had a number of security cams set up in different locations, including the front porch area, this is my first video doorbell. The Arlo - Smart Wi-Fi Video Doorbell (2nd Generation) has been a great step up. The Arlo - Smart Wi-Fi Video Doorbell has full-features and is solidly built. I was surprised at its weight, which added to the sense of a well-built product. Installation and set-up were both wonderfully easy. First thing is to unpack the unit, charge it, and get the ‘Arlo Secure’ app for your smartphone. Once charged, use the included tool to push the pairing button, pair with your bluetooth and then use the app to complete the set-up process. All easy to understand and follow. It was up and running right away. Note that this model can work with batteries or can be set up for direct power. The Arlo video doorbell comes with a 3-month free trial subscription to their monitoring service. It includes 30 days of cloud recording. I am still in the trial period, however it’s my understanding that, if you do not renew the subscription, you still have up to 7 days to save recordings on your phone or computer. The Arlo gives me almost immediate notice when someone comes to the door (motion detection). When they push the doorbell it rings on my phone no matter where I am. I can look and see who is there (live) and have a conversation if needed. Videos initiated by motion or ringing the doorbell are saved on my phone for review. Helpful for seeing activity. Currently I have it ‘armed’, so I get a notice of anyone leaving, as well as coming into, the home. I recommend the Arlo - Smart Wi-Fi Video Doorbell (2nd Generation) - Wired/Battery Operated with 2K Resolution.

So I just received my Arlo Smart Wi-Fi Video Doorbell (2nd Generation) Wired/Battery with 2K Resolution a week ago and have been putting it through its paces. I have used and come to love other Arlo products so I’m going in with a bit of confidence that I’ll no doubt love this product as well. For me Arlo has always been easy to use with little to no complications. As you start unboxing, you’ll see: * Arlo Video Doorbell 2K (2nd Generation) & Mounting Plate * Angled Mounting Plate * Security Latch Release Pin * Screw Kit * USB-A to USB-C Charging Cable * Wire Extension Kit * Quick Start Guide Now before you get started, there's a couple of things that are recommended before installation. First off, one of the unique features I love about this particular video doorbell, is the fact that it can be installed either wireless (using the preinstalled battery) or hard-wired (using existing wires or the recommended wires included in the box). If you plan on installing the Arlo Smart Wi-Fi Video Doorbell using the battery, make sure its fully charged before installation. However, if you'd like to hard-wire the Arlo Smart Wi-Fi Video Doorbell using your home's electricity, then you'll need to first figure out which electrical line your doorbell is running on. Now this process could take some time depending on whether or not your breaker box is properly labeled. For me I had to go through this process through trial and error, however, being that I had previously installed another video doorbell camera on my front door, I know that my doorbell line runs on my basement/garage line. Now once you have either charged up the battery on the video doorbell camera, or figured out which line its connected to, you're ready for installation. To install, simply go to the App Store for iOS or Google Play Store for Android and download the "Arlo Secure: Home" companion app. Once downloaded, follow along with the on device instructions. Sign-In/Create an account, Add Device via Bluetooth, Connect to Wi-Fi, and Scan for Firmware Updates. And that's it. Over the last week or so, we have been very impressed with the Arlo Smart Wi-Fi Video Doorbell. The 2K resolution is amazing, especially coming from a 720p camera. Sound was also crystal clear. We can also see a wider view of field with the Arlo versus our other camera. Night vision so far has been pretty good. There are a number of features that are included in the app, but be aware Arlo does sorta push to sign up for their plan with a free trial period to get other features. So far we love our new doorbell camera, though we haven't signed up for a plan yet. With an easy installation and easy to follow guide, you can't go wrong with this product.

The app doesnt work correctly and arlo support wont help.

As someone who typically avoids installing anything at home, I was pleasantly surprised by the simplicity of the Arlo Smart Wi-Fi Video Doorbell, 2nd Generation. The installation process was surprisingly straightforward. The app guided me through each step. I had to drill through the stucco which is hard than I thought. Put anchors in which im not use to but I got it done. The 2K resolution provides clear video quality, allowing me to see who's at the door without any pixelation issues. The motion detection feature is a nice touch. The notifications on my phone were prompt. Depending on your internet connection its about a 3 to 4 delay. The two way audio is good enough from both sides. My only reservation is connection to my google home network. I have speakers setup around my house it was a little annoying trying to setup automations. Getting the speakers to say “someone at the door” requires the person to press the doorbell twice. Which I still haven’t figure out why. Anyways, he Arlo Smart Wi-Fi Video Doorbell, is an excellent addition to home security for someone like me, who prefers simplicity over complexity. While it may not convert me into a full-blown tech enthusiast. I recommend it to anyone with an Arlo network system.

I have been wanting a smart doorbell to go along with my front-door camera that I already have installed, and I am happy to share that this Arlo Smart Doorbell has meet my needs and provided more features than I was expecting and will probably not use regularly. First, the unboxing and installation process was super easy. I decided to go with the wireless option and purchased the Arlo Chime 2 to pair it with. The pairing and installation was fast and smooth just as it should be. Arlo’s app and software is also very intuitive and easy to navigate. I already had an account so I just signed in and added this device to my list of devices and I was quickly seeing the video shown from the 2k camera in the doorbell. Features like the night vision and the 2k camera are essential to be able to see a clear picture. In addition, the 2-way audio feature is nice but I honestly don’t think I will be using this that much. I don’t foresee myself using this to communicate to people at my door. It’s cool that is there, but I feel like that’s just too much for me. If I am not home then I’m just not home, no need to speak to someone waiting at my door. I can’t speak to how long the battery lasts since I just recently installed it, but fingers crossed this thing will last more than a couple of months without needing to be charged again or else I’ll probably have to wire it in.

Won’t be able to connect it to their smart base because it’s an older technology. Get high temperature warning when it’s 60 degrees outside so you can’t connect to it.

DO NOT BUY! Theses are useless unless you pay the monthly plan that starts at $13/mo. I wish i had lnow before purchasing and installing.

Only detects within 5 Feet. Smart alerts don’t work. Support said issue escalated. It has been a month.

Camera does not sense when someone is at your door. The real time has a HORRIBLE lag! The microphone sounds like it’s an EVP microphone for ghost hunting!

My Arlo Smart Camera is the best wireless camera I’ve tried. Making me very excited to try their doorbell as I expected the same level of excellence. Unfortunately, it has been a mixed bag for me. UNIQUE FEATURE: This has a unique feature I haven’t seen before. Where if someone presses the button on the doorbell it will place a call tp my cell phone as if it were from a phone number but from Arlo Doorbell. Upon answering, you are Immediately setup with a two-way call. Which is neat. I think this is a cool concept but doesn’t work for me as I’m often at work where I’m not able to answer a phone call. Audio quality is acceptable. I found as the caller (the person who pressed the doorbell) that the person talking can be a bit quiet and there is a good amount of delay. Making me ask “what” a lot or wanting to walk away as I’m not sure if they are still talking. Whereas the person being called (the person with the doorbell) can hear just fine. But my voice tends to be louder than theirs as the echo is real. I do have a good connection and high-speed internet so I’m not sure what is causing the delay. Last, you can have it setup to give automated responses. Which comes across as a bit of a robotically human sounding voice. Which is clear and gets the job done. NOTIFICATIONS: Since people rarely ring the bell anymore and instead just leave the package, I’ve come to rely heavily on notifications to alert me. Thankfully, this works well on this device. Where it always captured someone from a medium distance. But I’ve found that the “rich” notifications are poor. Meaning it is supposed to tell you person, movement, animal, package, vehicle. I only ever get “person”. Which is a big letdown as my actual camera from them did the extremely well and would often catch the wildlife around my house. I was hopeful this doorbell would do the same. But alas it does not. Even though I have had packages delivered, walked dogs, had dog friends over, cats on the porch, etc. that it should have captured easily. Last, this doesn’t come included with a chime (sold separately or need to attach to the one in your home already). Which means other members of the household don’t know if someone rang the bell. PICTURE QUALITY: Picture Quality whether it be night or day is solid. It’s not mind blowing. I can easily make out everything and peoples faces. There is some compression and artifacting of my grass. Getting to a live view varies from 5 – 13 seconds at 2k resolution. It has a wide view which means I can see my entire porch (and yard) easily along with the entire ground so I can see if a package is there or not. Along with a lot to the left and right in case someone was there hiding. No real complaints here. APP: The app went through a new update. I think it is a mixed bag. Where there are a ton of features. Part of it is intuitive, easy to navigate, and gives you the information you want easily. While other parts are cumbersome, difficult, and overwhelming. To fully understand it I’d need to sit down for some time and go through everything. Which for some people is a plus, for others, not so much. Also, some settings require you to go online to change (such as memberships). Which I don’t like. However, I love that you can view your camera and/or doorbell online on a PC. Which I haven’t seen from competitors. Which I like a lot. Membership price per month seems high for what you get. BUILD QUALITY: When approaching the doorbell you will see the light ring around the button light up. It is an attractive looking doorbell as well. Setup was extremely easy. I was up and running in like 15 minutes including install time. It appears to be made up of quality plastics. I noticed no creaking or issues when handling. From the exceedingly limited time I’ve had it the battery life seems to be acceptable. CONCLUSION: I like this product, but it isn’t as good as I hoped. It has a lot of great features. But I’m frustrated with the AI not picking up things correctly, especially the wildlife. Also, compared to the competition the monthly price seems high. I’d also like the option to switch to a notification that someone was ringing my door instead of a call for my scenario. Maybe it is in the settings somewhere that I missed. Which would be my other complaint. Is that while I think the new updated app is nice. I think it could be a bit more user friendly and intuitive.

The doorbell video is fractured, and there is no help from arlo. I read that most people are having the same issue. Do not buy this item

I’ve had a ring camera for almost 4 years. I recently had someone break into my car no more than 10 feet from my camera and it didn’t pick up anything. After losing everything that was in my car I got recommended the arlo so i figured id try it and it is working phenomenally! Crystal clear picture even at night i also love the fact that it tells me what is at the door not just motion so I know if it’s just my neighbors leaving or if it’s a actual person! If you are thinking about buying a security camera arlo is 100% the way to go 11/10 recommend

The Arlo - Smart Wi-Fi Video Doorbell (2nd Generation) - Wired/Battery Operated with 2K Resolution is a good smart doorbell at the very least. It's form factor is sleek and modern and does not look out of place when installed in place of my old doorbell. It has a glossy black piano finish on the front giving it a brand new look and accented with a white trim. There is the camera lens on the upper portion of the video doorbell and the button is on the bottom half of the doorbell. One neat feature of the button is when it detects people coming up to the door the lighted ring around the button pulsates as to guide people where to press who are not familiar with these types of devices. Before installation I had to charge the doorbell and update the firmware, where I ran into my first issue the doorbell gave me an error stating it could not finish updating after waiting 30-40 minutes which was a little frustrating but I reset it and tried again and the second time around it worked. The actual installation process was fairly simple, turn off power to existing doorbell, remove old doorbell, install the mounting plate for the Arlo doorbell, wired it to my existing doorbell and snapped the Arlo doorbell into place. Although I wired it to my existing wiring my existing doorbell chime would not ring after fiddling with the app and checking Arlo's forums I concluded that my doorbell transformer was not comparable with the Arlo doorbell and not giving off the correct current that was needed to make my existing chime work and trickle charge my Arlo's battery. Now Arlo does offer a WiFi chime for purchase to fix this issue but it is expensive at $50 but that still doesn't solve my issue with the charging aspect. I can still get notifications on my phone with the app which works good but could be better. Which brings me to the subscription service. Arlo offers 3 paid subscription plans secure, secure plus and safe & secure pro ranging from $5 to $25 a month. I am on a 1 month trial right now to see how it goes and if I decide to keep this device I would probably go with the secure plan for 1 camera that starts at $5/month. Camera quality is good and is what you would expect for a device like this. It's motion sensing is also good and I get notifications from delivery drivers to cars that pass by on the street (you can adjust sensitivity and zones) I live on a quiet street so the occasional car that passes by is not a bother. The audio could be a little better but lets be real it's just a doorbell I don't think anyone is expecting a HiFi sound system. I do think it's a good video doorbell and the starting subscription price of $5/month is not bad for 1 camera and would recommended it if you could deal with upgrading your transformer or buying an extra chime. If your existing transformer works then go for it.