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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2305 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 2,305 reviews
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Fast and easy to set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fast and easy to set up. It supports multiple gadgets easly. Reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Happy cable/WiFi customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cable modem/wifi router. Performs as purported by knowledgeable salesperson. Excellent value, easy install (except ISP issues).

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    This modem meets Arris corporate bottom line and t

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So be advised that Arris has the whole residual manufacturing economy nailed down pat. I just bought one of these to replace another of this very model which lasted about two years and 6 months before going bad. There are other cable modems but they tend to be almost as expensive as leasing a modem from your internet provider. ARRIS has the lowest price point compared to all other options and the retailer that sells it will try and upsell you on a two year warranty.... which is brilliant as it will probably barely outlive its warranty before dieing. So if youre okay swapping this out every 2.5 years and saving a few bucks then this is the way to go. I definitely recommend skipping the warranty however and if you do go with a better more reliable cable modem you'll probably save even more in the long run despite having to pay a bit more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Dependable connection always

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good value to purchase this from Best Buy rather that the cost of renting from internet providers!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because my old modem/router was always losing connection and really slow. Once I switched to this modem, my internet speeds TRIPLED!!! Easy set up. Would 100000% recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    The best modem/router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router works excellent, it has the capability to deal with gigabit speed, it’s easy to setup and use. Customer service is always there to assist in all questions. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really appreciated how easy the set up was. Great signal strength.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working perfectly and smoothly, no issues so far. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for Xfinity in VA apatment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent option for those without high speed requirements (gaming, etc). Purchased this item for my daughter’s apartment and there was no problem connecting to Xfinity in VA. She only has 5 devices and there is no lag. Purchased for about $100 instead of $15 a month rental through Xfinity. Overall great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to get this router/modem running with my Xfinity service without much difficulty--I expect it to save me money relative to renting a comparable device from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and it was easy to install. The price was right too!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Best Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet speed changed overnight Impressive this wifi modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was easy to install now no longer have to pay 14.00 monthly to cable company to rent theirs Highly recommend It’s also a lot smaller than the rental and unobtrusive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good value for a cable modem and router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price on a cable modem & router for the internet speeds we use. Easy to set up. Will pay for itself in 9-10 months over the rental price of one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    A fine tool for my needs !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this when I switched to comcast ! Works great no issues st all ! Great price as well !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Arris Surfboard was so easy to set up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the app scan from the code on the box. I had the modem/router set up in minutes. It was so easy, and the WiFi range is so much better than my previous set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good price, works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were more expensive units with the same specs, but the reviews were good on this so I bought this ARRIS unit. No regrets. Compact, easy to install and works perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to set up and for what I use it for, it works great! Can stream all my shows and works fine for the little bit of video games I play.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge difference, upgrading from netgear. 6 times faster according to speedtest. Easy setup, use. Thanks for suggesting bestbuy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast internet speed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this cable modem router to anyone who is looking for a router that has great speed and delivers. The best router that I have had thus far.

    I would recommend this to a friend