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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 2,309 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality satisfied workers excelled good good good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the wifi/modem combo I saved on my Internet bill!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great for my purpose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for cable tv and internet service works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is excellent. It is a Router and Motem combined.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for a large house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met needs to fit multiple devices on a several level home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why didn’t I buy it earlier and was renting for years

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No drop in the connectivity. It does how it was described.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this product for the past 3 months. Working perfectly fine. Haven't encountered any problems whatsoever. I will check in a few months from now to update.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    2 in 1 Modem/ Router

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable. I purchased this 2in1 to add on to my mesh wifi and get away from the crappie one from my isp.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a good deal while on sale, does what it should

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It’s a router and modem all in one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product definitely recommend this great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply, it does the job. It’s also cheap and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem, great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m content. No complaints. Does what it needs to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problem …………………………………………………………………………………………………...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router works perfect and compatible for Xfinity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Arris product i have purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No cable rental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, don't have to pay rental fees any longer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ugly device but it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get this or pay ridiculous modem rental fees to Comcast every month. It's not a nice looking piece at all and I wouldn't use it if I had another choice but it works. It's expensive and I don't know if it works with any other provider

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this cable modem was a recommendation of one of the guys on best buy. i did not regret the buy. super good for high speed internet and the WiFi is superior.

    I would recommend this to a friend