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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,309 reviews
  • Rated 1 out of 5 stars

    No wireless signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work. Modem/Router connects with wire. But no wireless signal.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t use. Not the right unit for my application.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not good I don’t like it doesn’t work great always troubleshooting signal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really poor router. No coverage even for one floor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really poor router. No coverage even for one floor

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had such difficulty trying to make it work I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Router

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working at my house and I returned it No recommending

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't Work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't get it to connect to my TV. Total waste of time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Weak signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Signal was weak, did not have reset button. Router was an old version.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an upgrade for an old modem thinking it would be better. After hooking it up I could not get on the internet. I went back to my old equipment and was back on the internet in no time. Had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucky store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was defective and geek squad sucked after waiting 55 min on phone to mak an appt/ charged twice for geek squad has been a Nightmare dealing with Best Buy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I love it check it out!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well my old wifi box went out, so had to upgrade. So far its pretty great setup was easy and quick. What was so amazing were the bestbuy techs. Originally i bought the wrong box and went, back to the store in my locations to exchange it, unfortunately they did not have it in the store. So we looked it up online and they found one in another store. So we did the exchange and set everything up for me just to pop in a pick it up. Only took about 20 mins including driving to get me squared away! I loved the experience, the team really helped me out and i was not a hassle or headache whatsoever. I have only have the wifi box for a few short months, but its great. Powerful speed, and reaches every corner of the house and even my outside garage and camera setup. I also have my wifi extender connected and now nothing drops wifi and it doesnt slow down speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Awesome device!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my rental comcast equipment with this and my internet has never been better. Wish I would've bought this sooner. Awesome performance at an affordable price.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Works good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good for the price I payed for this is my second one I bought I lost my first one from moving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best modem that won’t break the bank!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good! The install was easy and no problem whatsoever. Very well made modem!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris #1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Arris before and am always happy with their products. Easy to hook up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This modem router works great with Xfinity/ Comcas

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My modem router works perfectly. Comcast will ask you for a c-mac number on the back of the modem. It's on there but it doesn't say c -mac.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    5 Star Modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    strong connection, easy to set up, reliable, no issues whatsoever. My apartment is a little more than 800 ft and I have connectivity everywhere even outside. Would recommend for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best budget modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem. No downtime. The setup is quick and simple. Will suit most of the basic requirements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Combo router/modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know very much tech, but this appears to do an excellent job plus it is a router and modem combined. It's small in size so it is hardly noticeable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value for get connected.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for xfinity internet. Work as intended. Easy to install. range is average. So far very stable.

    I would recommend this to a friend