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Customer Ratings & Reviews

Your price for this item is $84.99
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Customer reviews

Rating 4.5 out of 5 stars with 2305 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,305 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this for my aunt’s internet at her apartment which has both the modem and router. This works perfectly. Very Easy to connect and just need to call the provider to set up the modem. And its fast

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    AC1600 Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed as advertised. We read and followed the instructions. Setup went without problems and wireless connections were made very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd ARRIS Router I have purchased. It is powerful, does not lose connection like others, and works seamless with Comcast service. It is small enough and thin enough to hide in small places so it is not visible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    A Solid Performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SBG10 modem/router is a solid performer that will pay for itself over the course of a year. It was easy to install and works as advertised. The technical support afforded by Arris is superior and there if you need to ask any questions. Works great with WOW.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Parents wifi internet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues easy to connect and activate. Happy with the decision.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    House modem easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and not too difficult to install. Easy instructions for installation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent for Cox Cable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great combo modem/WiFi. Speed is excellent throughout single story house. Easy setup in 10 minutes and a phone call to cox to register. Highly recommend upgrading to this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    ARRIS - SURFboard 16 x 4 DOCSIS 3.0 Cable Modem &

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation, had for almost 1 year and it works great, no down time. I have 800 speed service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of paying extra each month to my internet provider to use their modem, I decided it was time to buy my own and cut out the extra cost. I found this one, which was smilier to the one I had been using, but was a little faster. Also, it happened to be on sale that week. I want to let others know that you have to contact your internet provider and give them some information found on the modem (and on the instructions as well) before this modem will allow you on the internet. Once I got that taken care of, the rest was easy to set up and my system works as well as before.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great with Spectrum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it with Spectrum 5G, and it works great. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product and great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid less than I thought I was going to pay for the device, installation was super easy, and the device comes with apps and additional information to help you maintain it once you get it home. A solid buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Excellent modem/routher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router was easy to set up and has been working well for over 4 weeks. I had no trouble changing the wifi name and password either. i would recommend this product to all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works Perfectly!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this at an affordable price. Easy to install. No problems. Works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works good with Xfinity. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Wi-fi

    Rated 5 out of 5 stars

    Best Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one of these connected to different cable companies in two cities. We stream our TV and podcasts over wifi. This does the job and it's relatively inexpensive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great router modem combo!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem combo works great. It was very easy to set up and I have no problems even when I am running multiple devices at the same time. Got this instead of using the one that Xfinity gives you and so far its been great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great speed modem and a router, it works perfectly well for my townhome, more than great for an apartment. I love the speed it provides and also how compact it is to make room look neater

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works with Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Gateway works as it should and set itself up in less then 15mins on Xfinity. No calls to customer service or anything. Range seems good/normal and keeps up fine on 100mb internet speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Wi Fi device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to install. Replaces the ten year old device iI bought years ago. Speed is good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and works just fine. I am a little disappointed that the signal is weakened a bit at the far end of the house. I had to install it at the front corner so the back corner has a weaker signal. But not so weak as to make it difficult to use.

    I would recommend this to a friend