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Customer reviews

Rating 4.5 out of 5 stars with 2311 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,311 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because my old modem/router was always losing connection and really slow. Once I switched to this modem, my internet speeds TRIPLED!!! Easy set up. Would 100000% recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and was fairly easy to connect and configure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS surfboard router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was fairly easy once spectrum entered all the information they needed correctly. The rest of the setup to all our equipment as been seamless and we have good coverage. We bought this router because our spectrum one went out after having it for years. We didn’t want to wait for spectrum to get us new one nor have someone else’s equipment anymore. This router was suggested by a associate at Best Buy and it seems to be doing the job it’s intended to well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    The best modem/router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router works excellent, it has the capability to deal with gigabit speed, it’s easy to setup and use. Customer service is always there to assist in all questions. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to get this router/modem running with my Xfinity service without much difficulty--I expect it to save me money relative to renting a comparable device from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was easy to install now no longer have to pay 14.00 monthly to cable company to rent theirs Highly recommend It’s also a lot smaller than the rental and unobtrusive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Happy cable/WiFi customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cable modem/wifi router. Performs as purported by knowledgeable salesperson. Excellent value, easy install (except ISP issues).

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has handled on the streaming needs and device connectivity for all of the guest at our Airbnb. Our Airbnb is just over 300 ft.², but we get connection on the front porch, back porch and through the yard.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    A fine tool for my needs !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this when I switched to comcast ! Works great no issues st all ! Great price as well !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Arris Surfboard was so easy to set up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the app scan from the code on the box. I had the modem/router set up in minutes. It was so easy, and the WiFi range is so much better than my previous set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good price, works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were more expensive units with the same specs, but the reviews were good on this so I bought this ARRIS unit. No regrets. Compact, easy to install and works perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works good with Xfinity. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Good value for a cable modem and router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price on a cable modem & router for the internet speeds we use. Easy to set up. Will pay for itself in 9-10 months over the rental price of one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fast internet speed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this cable modem router to anyone who is looking for a router that has great speed and delivers. The best router that I have had thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 4 out of 5 stars

    Easy to set up, works great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range is very good, and the setup was fairly easy, best part Is that I’ll be saving money by not renting the modem from the cable company, Should of done it sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Fast and easy to set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fast and easy to set up. It supports multiple gadgets easly. Reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Totally cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was really cool when compared to my previous brand which used to get hanged when it get over heat. But this one is really fast and very simple to install too

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge difference, upgrading from netgear. 6 times faster according to speedtest. Easy setup, use. Thanks for suggesting bestbuy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Get What You Pay For (On All Ends)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great combo router/modem - up to 600mbps! Make sure your supplier is providing you a speed that warrants the puchase - no point paying for a 600mbps router if you're only paying for 100mbps. There are plenty cheaper options if that's all you need. On the other hand, if you're looking for a higher speed that you're paying for, make sure you're not getting capped out by this router which can only provide 600. Also make sure your ethernet cords (if cabled) support the speeds. Otherwise, no problems so far, had it about a month. Consistent, high speed performance!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris works for me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Luddite, I was somewhat wary of buying this. But, as a customer of xfinity, I was tired of spending $14 a month for theirs, and I am now saving money. And, so far, after several months, and even several ice storm power outages, the Arris keeps working, and working well. I am pleased I finally did this - after several years of "thinking it over." Best Buy gave me good advice - and this product seems to be a good for for me.

    I would recommend this to a friend