Customer Ratings & Reviews
- Model:
- SBG10
- |
- SKU:
- 6290772
Customer reviews
Rating 4.5 out of 5 stars with 2305 reviews
(2,305 customer reviews)Rating by feature
- Setup4.5
Rating 4.5 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. Gets the job done and beats having to rent one
I would recommend this to a friend - Pros mentioned:Price, Wi-fi
Rated 5 out of 5 stars
Great for the price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this modem/router combo for an apartment. Get full coverage with the Wi-Fi, the ethernet is high-speed through the modem, and overall have not had any issues with. Highly recommend for the price.
I would recommend this to a friend - Pros mentioned:Ease of use, Wi-fi
Rated 4 out of 5 stars
No problems
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to work with Xfinity internet 7 months ago. It has worked great so far. We haven't had any problems getting wifi throughout our home. Easy set up and use.
I would recommend this to a friend Rated 5 out of 5 stars
ARRIS surfboard router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was fairly easy once spectrum entered all the information they needed correctly. The rest of the setup to all our equipment as been seamless and we have good coverage. We bought this router because our spectrum one went out after having it for years. We didn’t want to wait for spectrum to get us new one nor have someone else’s equipment anymore. This router was suggested by a associate at Best Buy and it seems to be doing the job it’s intended to well.
I would recommend this to a friend- Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Great modem router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to setup. It also increased my speed which was a surprise. No more buffering and I am saving $20 a month by not renting. Wish I would have bought this a long time ago
I would recommend this to a friend - Pros mentioned:Ease of use, Price
Rated 5 out of 5 stars
Fast Cable Modem
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised and at a reasonable price. Much better than paying a monthly rental fee from the ISP. Simple to set up and well worth the price.
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Constantly drops signal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This worked great at first then after a few months became unreliable. Xfinity came out twice checked everything and replaced outside cables. Finally they said it’s got to be the modem. Arris customer support was very nice but the factory reset didn’t work. I work from home and the internet does 4 or more times per work day plus at night is unacceptable. I will be replacing this! I got this in January 2021 and problems started in July 2021. Now it’s HIGHLY unreliable.
No, I would not recommend this to a friend - Pros mentioned:Wi-fi
Rated 4 out of 5 stars
Works fine...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer was showing slow internet speed and my old modem died while in the process of trying to fix the problem. I bought this one and like having the router combined with the modem. It wasn't the solution to my slow speeds, but with some other "fixes" I'm back to high speed now. My internet provider wants about $10 per month to rent me a modem, so it will take only about a year for this to pay for itself.
I would recommend this to a friend Rated 4 out of 5 stars
Works Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original modem I got was already assigned to another digital address so must have been used and returned by someone prior to getting to me so I had to return and order a new one and it has worked great! No issues, simple set up.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Great modem and excellent speeds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get this if you need more than two Ethernet ports. The wireless is great. The speeds exceed my expectations and the set up is fairly easy. I was out the box and running within five to ten minutes.
I would recommend this to a friend - Pros mentioned:Ease of use, Wi-fi
Rated 5 out of 5 stars
Works great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its simple and easy to install and use, I use it with xfinity by Comcast and it works perfect. But remember if you are not using xfinity's routers or modems you can not change the network name or password.
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.saved money by buying this instead of renting a modem and a router from the cable company! I see no difference in signal strength or speed. well worth it. Works with almost all cable companies.
I would recommend this to a friend - Pros mentioned:Ease of use, Wi-fi
Rated 5 out of 5 stars
works great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This very affordable modem and router combination is fast and easy to set up. I really enjoy that I can rename my network and reset my password to something I can remember. Highly recommend for smaller households.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Modem/router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This modem router seems to work fine. No problems and easy setup. The speed is good unless you’re a gamer and of course then you’ll want something with more power
I would recommend this to a friend - Pros mentioned:Performance, Speed
Rated 5 out of 5 stars
Great upgrade from earlier version
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using this to upgrade my up/downloading speed using WiFi. Very easy to hook up. Officially recommended, I believe, for people like me who have internet service through Comcast/XFinity.
I would recommend this to a friend Rated 5 out of 5 stars
Works great and pays for itself in 8 mos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When Comcast hooked up my service, some devices worked and some didn't. Comcast couldn't figure it out. I had a 3-way call with Comcast and Arris tech service reps. Arris guy figured it out. Something on Comcast's end wasn't sending the signal right. They are supposed to have an IPv4 and an IPv6, but the IPv4 wasn't working. Once the Arris guy confirmed it at a site called IPDV6-test.com, we finally got it resolved. Was very impressed with the competence of the Arris tech service guy!
I would recommend this to a friend- Pros mentioned:Ease of use, Performance
Rated 5 out of 5 stars
Really fast, such a money saver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an awesome purchase - it was amazingly easy to set up and has worked seamlessly. I am so glad I bought this rather than wasting money by leasing one from the internet company.
I would recommend this to a friend Rated 4 out of 5 stars
Gets the job done!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Effective and inexpensive way to set up home internet, the app kind of sucks tho
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Good for the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for the price helped my internet approve
I would recommend this to a friend - Pros mentioned:Price
Rated 4 out of 5 stars
Good Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Router in an affordable price. Range is also good.
I would recommend this to a friend






