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Customer Ratings & Reviews

Your price for this item is $84.99
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The comparable value price is $99.00

Customer reviews

Rating 4.5 out of 5 stars with 2309 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the SURFboard 16 x 4 DOCSIS 3.0 Cable Modem & AC1600 Wi-Fi Router's ease of use, Wi-Fi performance, and its reasonable price. Many appreciate the straightforward setup and reliable signal strength, resulting in great range and speed throughout their homes. However, some users have experienced compatibility issues with certain internet service providers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,309 reviews
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works good with Xfinity. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    works great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This very affordable modem and router combination is fast and easy to set up. I really enjoy that I can rename my network and reset my password to something I can remember. Highly recommend for smaller households.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Constantly drops signal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked great at first then after a few months became unreliable. Xfinity came out twice checked everything and replaced outside cables. Finally they said it’s got to be the modem. Arris customer support was very nice but the factory reset didn’t work. I work from home and the internet does 4 or more times per work day plus at night is unacceptable. I will be replacing this! I got this in January 2021 and problems started in July 2021. Now it’s HIGHLY unreliable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very good , would definitely recommend as an alternative modem from the cable modem you are renting for internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    saved money by buying this instead of renting a modem and a router from the cable company! I see no difference in signal strength or speed. well worth it. Works with almost all cable companies.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris surfboard review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has awesome speed of 686 mbps. I hardly ever have to recycle it, and it works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS surfboard router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was fairly easy once spectrum entered all the information they needed correctly. The rest of the setup to all our equipment as been seamless and we have good coverage. We bought this router because our spectrum one went out after having it for years. We didn’t want to wait for spectrum to get us new one nor have someone else’s equipment anymore. This router was suggested by a associate at Best Buy and it seems to be doing the job it’s intended to well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem router seems to work fine. No problems and easy setup. The speed is good unless you’re a gamer and of course then you’ll want something with more power

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Affordable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem router combo works great with Xfinity. The app was so much easier than using than Ethernet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great upgrade from earlier version

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this to upgrade my up/downloading speed using WiFi. Very easy to hook up. Officially recommended, I believe, for people like me who have internet service through Comcast/XFinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great and pays for itself in 8 mos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When Comcast hooked up my service, some devices worked and some didn't. Comcast couldn't figure it out. I had a 3-way call with Comcast and Arris tech service reps. Arris guy figured it out. Something on Comcast's end wasn't sending the signal right. They are supposed to have an IPv4 and an IPv6, but the IPv4 wasn't working. Once the Arris guy confirmed it at a site called IPDV6-test.com, we finally got it resolved. Was very impressed with the competence of the Arris tech service guy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Really fast, such a money saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an awesome purchase - it was amazingly easy to set up and has worked seamlessly. I am so glad I bought this rather than wasting money by leasing one from the internet company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and works just fine. I am a little disappointed that the signal is weakened a bit at the far end of the house. I had to install it at the front corner so the back corner has a weaker signal. But not so weak as to make it difficult to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Save money!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Don't waste your money renting a wireless router from your service provider!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because my old modem/router was always losing connection and really slow. Once I switched to this modem, my internet speeds TRIPLED!!! Easy set up. Would 100000% recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    The best modem/router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router works excellent, it has the capability to deal with gigabit speed, it’s easy to setup and use. Customer service is always there to assist in all questions. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Happy cable/WiFi customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cable modem/wifi router. Performs as purported by knowledgeable salesperson. Excellent value, easy install (except ISP issues).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to get this router/modem running with my Xfinity service without much difficulty--I expect it to save me money relative to renting a comparable device from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Fast and easy to set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fast and easy to set up. It supports multiple gadgets easly. Reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was easy to install now no longer have to pay 14.00 monthly to cable company to rent theirs Highly recommend It’s also a lot smaller than the rental and unobtrusive.

    I would recommend this to a friend