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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.6 out of 5 stars with 9207 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers value the SURFboard 8 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and competitive price. Many appreciate the straightforward setup and compatibility with various internet providers, along with its compact size. While some find the brightness of the lights to be excessive, the overall positive feedback highlights the modem's effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 9,207 reviews
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very fast and inexpensive modem to work with Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works with Comcast Blast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I decided to upgrade to 50MB speed with Comcast blast and needed a Docsis 3.0 modem. This was onsale for $79 so it seemed like a good value. Hooked it up with no problems and had Comcast upgrade me. Was getting 57MB download speeds and 11.5 upload but my Vonage service suffered. Working with Comcast we diagnosed that is was a weak cable signal and was getting lots of packet loss. I had to run a line directly to the modem from the outside cable line, without going through any splitters. This fixed my issue and the modem has been great ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Overall it is good cable modem. I will recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to have comcast internet. It is quite easy to install and the quality is good (reliable and good speed). I will recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    super fast internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy directions and set up ~ connection is super fast

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Works Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it needs to do. Dont know much about routers and modems, but better than renting one through the internet company, they're far slower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my ISP supplied modem after one year of use, it kept dropping my connection. I have not lost my connections once since installing this modem!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Modem for High Speed Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem easy set up, perfect for family household with multiple devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ready set go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was super easy to install and get going. It comes with software to help manage all your Internet connections as well as notify you when an upgrade is available.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worked perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly without issues. Not surprising since it was replacing my existing one that was basically the the same model but about 5 years old. Turns out the issue I was having wasn't a modem failure though and I was able to get the older one back up. I guess since I've bought this thing twice now you could say I'm pretty happy with it. Some of the best cable modems on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    works better then anything out there.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works better then anything out there. My internet is faster then before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this modem alongside my ASUS RT-N66R router. The two work very well together. I have the Comcast Blast! package (50 Mbps down / 10 Mbps up) and consistently speed test at 72 down / 12 up. Given my results, I opted to use this same setup when setting up my mom's home network. She too has had great results. This is an excellent router that is fast and won't be rendered terribly obsolete over the next couple years.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    It just works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy. It just worked. It is more than month and no issues so far

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Works for the most part......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this cable modem to use with Xfinity internet service. Woked well for about 10 days. After 10 days it would no longer bring up internet service. Called Arris support and went through their troubeshootig process. They deemed the unit needed replacing. Took it back to BestBuy and even though I had exceeded the 15 day return policy BestBuy allowed me to exchange it for the same. The new unit woked initially, but it then too started to exhibit intermittent internet drops. This time the modem status lights appeared to indicate the connection was present. Had a Xfinity tech come out. He did some upgrades to the connectors but told me that Xfinity had marked this cable modem end of life with their service. Tech said I needed a DOCSIS 3.1 modem or I'd experience occasional interent failures. The modem works fine when its working. I think my issues are with Xfinity pushing a signal to this modem which the modem does not support and causing the modem grief. DOCIS 3.1 modems are too pricey for my budget at this point so I'm sticking with this for now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 4 out of 5 stars

    Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem was really easy to set up and is pretty universally accepted by most internet providers. Safe and reliable choice to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works great. No problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing worked great. No problems at all. Installed well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for me still after a year. Allows me great speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my time warner internet connection. No configuration required.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Rated as the best cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have the SB6580 but it would always drop the wifi signal or have connectivity issues through Ethernet, and even overheat. It was a piece of junk. So I "upgraded" to this one and have been good ever since, and have it paired with a Netgear R6220 wifi router. My ISP speed is rated at 100mbps down and 10mbps up but each speed test I do yields 115mbps+ down and 18mbps up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We switched to a new internet provider and so needed to purchase a new modem. This one was recommended based on our usage and needs and it has not failed us.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    simply one of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best router options on the market. simple to set up and reliable.

    I would recommend this to a friend