Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 314 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the SURFboard AC1900 Dual-Band Router with 16 x 4 DOCSIS 3.0 Cable Modem's ease of use, strong performance, and reliable setup. Many appreciate the improved signal strength, coverage, and range it provides, resulting in better WiFi connectivity throughout their homes. Positive feedback also highlights the router's compatibility with various internet providers and its competitive price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 314 reviews
  • Rated 5 out of 5 stars

    Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the price and quality. Was unable to keep due to Spectrum not having this model in their approved list

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    greatly improves internet speed and my experience. Stream using multiple devices and don’t experience lagging or buffering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great box

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was compatibale with my internet no trouble great modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome WiFi Router Modem Combo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great WiFi Router Modem combo device. Works perfectly on Spectrum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to join the 21st-century With Amazon TV ,smart plugs and multiple tablets and for that we needed a reliable WiFi which we did not have before we would have to reset wifi router multiple times a day since switching over to Ac1900 we have had it for 3 months and have not have had to reset ounce

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Escape From Xfinity Snoop Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combination router modem is as fast as the new Xfi from Comcast but has more available user controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    covers from our first floor to our attic, our local cable company had us with 2 boosters we no longer need!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    High end Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem! Connecting the modem was very intuitive. Performance has exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    easy to install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem and router combo was very easy to hook up and improved the performance of all our devices. Love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a not too old similar Motorla router at my old house and recently moved. For whatever reason, it wouldn't work at my new house and Cox Cable said it had to do with the higher speed, but I had the same plan at the other house. So I had to buy a new router that met their specs and this was one of only 2 in the store at the time. Overall it seems pretty good, especially on the 2.4 Ghz wifi but the 5 Ghz wifi tends to be a little less stable at times, dropping in and out periodically. Otherwise it's fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for someone who has a two level apartment and the coverage is awesome, no need for a router.

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Very nice router.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with local internet. No dropping signal. Can stream anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great replacement

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace mine from the cable company, leaps and bounds above theirs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo moden

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for a single family home have in in living room works in basement and in second floor

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It’s a good item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way it works it does it job very very good equipment I’m so glad I bought it very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem and wireless Router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item for my home and for the price and quality of service I give this a big thumbs up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had any issues with this router, it’s simple plug and play. And the range on it is pretty good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router, really upped my connection from the crappy one my internet provider sent. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still working fine

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. No problems and I purchased this router a couple of years ago. The ARRIS configuration website page is a little tricky but I have managed to change my ISP and password for security several times. I never have any problems with connection and search speed and only pay for basic internet services. My 2 TVs, computer and other devices work fine. No speed problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works for our needs

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works perfect for our needs with our new TV and internet provider.

    I would recommend this to a friend
Sponsored