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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 2,914 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Very reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem has worked flawlessly. Simple setup and very stable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for quick connections, Motorola released a great product here

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great modem, easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the small design, no hassle installing it. It updates itself. I will recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem for home networking use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install, easy to use! Great product for the money!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performed as expected. Easy to get installed. Working great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem practically installed itself!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is great...true plug and play...it just works...thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Great store support. You rock Jon in Cranberry!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a college student, this product works great for my needs!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy set up for someone not very technical

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received great service and advice when I purchased this product. My internet runs great.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router for the price. Used for Comcast cable internet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems setting up the modem. No issues with using it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better then Cable company Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation, easy setup. Replaced cable company modem

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great for all uses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just like best buy said it would. Use it for surfing and watching tv shows on Hulu.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my needs and it small enough not to be in the way of the other components

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a good product and saving me money from my cable bill

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does what it needs to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new modem. Works great for my Comcast internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item when we decided to change internet providers. It works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very easy to setup and understand the lighting sequence for start up and operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good if you want to save from rental fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem because it seems like a good deal if you don't want to pay comcast modem rental fees. It pays itself up in about a year. However, I ended up returning it because I didn't want to deal with connecting a router in addition to the modem. It looks like comcast has stepped up its game and provides an all in one modem and router.

    I would recommend this to a friend