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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works well, easy to hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet works great! Nice not to be paying Comcast a monthly rental fee.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    It works and that's what we needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and we needed a working modem. Cheaper then renting from comcast

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    saved so much money owning my own modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem for comcast replacement. Saves over a hundred dollars a year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very efficient product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very easy and the product works great for my business

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any problems with this product and get good speeds from it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good improvement in my signal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased my speed allowed for several connections of web based products.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints about this product. Works well though not wifi enabled.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Motorola modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem for the price and in an apartment. I have had no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    does great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found this to be a modest priced item and has wonderful performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit works with comcast and i will have it paid for in 8 months.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    beginner mode

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a beginner for Internet, then this modem is right for you

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    it is good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well without any problem. I am using comcast 50mbps speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this as a replacement and it has worked great for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying an increasing charge for my cable modem from my cable company. Tested my download speed before changing to this modem. The speed was they same with the new modem. It will be paid for in six months and free after that.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great but remember that this does not provide wifi.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    cheap but good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice modem, the cap on speed doesn't really bother me since I only have a 15 mbps connection.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is easy to set up and very fast speed. Happy with my choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem to save money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thinking of keeping time warner Internet for more than a year?? Buy this beauty and save money every month after the first year because you do not have to rent a modem from them. Great speed and time warner tech had no problem installing as it is the same one they would have sent me I was told.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    sometimes have no internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was fine at the beginning. Now once in a while i will lost the internet connection.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should put in directions that one has to call to get the settings. I found out the hard way. Bad PR

    I would recommend this to a friend