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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,914 reviews
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Nice modem for small home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super high speed with lan wire.. Router is little weak for mid size home. But I used this for small apt .. It was good for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good buy?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right after setting everything up, I would lose connection at random. That could very well be my provider though. After a time or two of losing connection it has worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement modem and you don't have to pay your comcast provider $8 each month. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a charm!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of having to rent from the expensive ISPs so I picked this bad boy up and I'm getting better service than before! Woooo! :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as a gift for my mom. Great for her , she plays games, checks email and surfs the internet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Much better than the Net Gear product it replaced!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with the Net Gear modem I had purchased. It kept dropping connection. (Was an open box item). Returned and was recommended to get this one. Very pleased to this point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working well. Hope it continues!!! Have not had any issues since I set it up. Seems to have good range and signal output.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am saving money because I don't have to rent a modem. It is worth the investment. I choose a dependable brand and I'm glad I did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    solid performance at a value price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Modem is connected to an Apple Wireless router and a Motorola extender. No flaws in connectivity. I do get an occassional slowdown which may or may not be a modem issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been dreaming to have my own Modem and discontinue renting from Comcast. This is the Modem you need for home. GO FO IT!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meets expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DOCSIS comparable modem required for high speed broadband.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Liked the compact size and ease of installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these. My old one wasn't fast enough anymore so was made to purchase this one to be able to get online easier/quicker.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good , turns out didn't need the modem but thanks to best buy they said my old ones was dying based I what i told them but when i realized refused to return .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works well. Internet is working well. Not sure if I notice any difference then older product but happy with this one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast Doc 3 Speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good modem and I wouldn't buy anything other than the Doc3 mondems anymore. I have Comcast Cable internet and purchased to use my own modem instead of renting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set-up/install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is was a replacement for a very old modem. We will still get lags in video streaming but it is much improved from the extremely elderly modem we had before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup, and flawless replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, and flawless replacement for TimeWarner cable equipment - Seamless transition and no degradation or loss of service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for price. Finally came out from the rent which i was paying for Comcast . Saving 7$ which i use to pay for my Comcast modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having issues with my home internet connection. Purchase this modem and no more drops in my service. Easy set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Surfboard wifi modem that overheated often and needed to a be unplugged for outlet often. No overheating so far.

    I would recommend this to a friend