Customer Ratings & Reviews
- Model:
- SB6121
- SKU:
- 2836657
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.
This summary was generated by AI based on customer reviews.
Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after a year. No where to go but purchase a new.
No, I would not recommend this to a friendNice one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice modem. I have used it for three years. It works great!
I would recommend this to a friendProduct covers my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Internet response seems to be better. Helps with TV internet as well.
I would recommend this to a friendgreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product but its too expensive for its speed, sometime drop singal.
I would recommend this to a friendEasy to setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device was easy to setup, and connected to the Internet quickly.
I would recommend this to a friendExcellent connectivity for great speeds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great value for the money with easy to follow installation.
I would recommend this to a friendgood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has good quality, and the price is not very expensive.
I would recommend this to a friendGreat router/modem for a beginner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router/modem is great for easy installation in the apartment.
I would recommend this to a friendgood buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job. I need to upgrade my service to comment further
I would recommend this to a friendcouldn't use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not one review or info on the product mentioned that if you have a home phone thru comcast that this won't work. It has no phone jack. None sold at Best Buy will work with phone service except the $200 modem by comcast. If all you need is internet, then it should work fine.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Please contact ARRIS for assistance with routers and modems. http://arrisi.force.com/consumers
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup takes longer than expected. Not worth the bargain
No, I would not recommend this to a friendreplacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.used to replace an existing modem . needed some installation
I would recommend this to a friendSolid Modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So ar so good. Set up was easy and seems to be working fine.
I would recommend this to a frienddoes what is supposed to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special but problem free. Overall good product
I would recommend this to a friendgood quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price , good quality , good brand , good store ,
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't notice much difference from my previous modem
I would recommend this to a friendWrong item for my need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, I was midlead to this item; it does not have a telephone jack to provide access to the coaxial phone system my cable company uses. Therefore, it was returned for full credit, which was accomplished with great ease! Thank you.
No, I would not recommend this to a friendDied after 40 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was excellent with handling my exchange. This product was on sale and it was time for me to upgrade my modem, was fine until the power cord was blinking yellow and the modem would not turn on.
No, I would not recommend this to a friendRun don't walk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the slowest chunk of junk I ever bought. I took it back and exchanged it for a plain ol' router. Modem combo until just don't work well. I found it is always better to have separated components.
No, I would not recommend this to a friendworked for brighthouse.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to use with brighthouse. It worked, but didn't seem to be any better then the cheapo they provided. Had to call brighthouse 3 separate times to re activit it, but that was a BH problem
No, I would not recommend this to a friend