Customer Ratings & Reviews

Work great out of the box. I have installed and used other Motorola in the past and this product did not disappoint. This product was rated well by my cable provider and I am very pleased with its performance.

Got this modem to upgrade to DOCSIS 3.0 and it did improve my connection speed through Comcast and streaming things has never worked better, even wirelessly.

This cable modem works great, with Time Warner cable 50/ 5 service in Southern California .

This modem worked great right from the start. I've had it for over a month now and haven't had any problems at all!!

Picked this up so I wouldn't have to pay the lease service to Time Warner.Works great, just had to call and give them MAC address.Getting 40+ MBPS down and 5 up on a 50/15 package.

this modem has download speeds five times faster than the model mediacom installed with cable internet. upload was about the same. great for gaming.

Excellent purchase - saves $7 month on cable bill. Easy to install and works perfectly.

Upgraded to the Motorola - SURFboard DOCSIS 3.0 High-Speed Cable Modem. It is fast and many issues I had with streaming vudu.com for example went away. Very satisfied.

not good is you have internet and phone from TWC:)

Most people don't have much to say about a modem. It either works or it doesn't and this is no exception. It is now working as advertised and the throughput is great. I get 25Mbps download speeds off the cable with no problem. The setup is trivial, but I did have many headaches the first day when setting up with a hardware firewall. It seemed to work ok when plugged directly into a laptop, but then would fail when firewall inserted - as if it detected hardware change and then would only take me to an "activation page" for the cable company. Support was useless since they only help you with a direct connection - something any sane person would want to avoid! Somehow it magically worked a day later and then became innocuous, as it should be!

Worked fine out of the box...one call to cable co. and no more of the "internet not available" that was plaguing my wife and I. It also stands up and looks better on desk, nicer status indicator lights than my old one. It is, so far, a welcome replacement! I like the name "surfboard".

Bought this to replace a 5yo Scientific Atlanta DPC2100R2. Really no set up necessary - simply called cable co. (Blue Ridge w/ PennTeleData) and gave them the MAC ID. Modem was connected within 3 minutes. At the same time, I upgraded service from 15MB down/2MB up to 50MB down/5MB up. With old modem and service, a speed test gave me 11.5/.9. This modem with new service running 47.11/4.93, and thats over wireless! Getting everything i'm paying the cable co. for... Of course, it went on sale the week after I bought it which is why I knocked a star off the value - if BB makes good on it I'll bump it to 5!

The Motorola - SURFboard DOCSIS 3.0 High-Speed Cable Modem works like a charm and I am well please with the product....

I bought this when switching to Comcast as I do not beleive in renting devices. This is a commly used modem, easy set up, I used with my Airport Extreme with no problems, it gets the job done.

Steer clear of this Motorola SURFboard DOCSIS 3.0. combo cable modem and wireless router. Although the Cable Modem portion of this combination Modem/Router works fine (even after your Cable Provider overwrites the binary file to allow access to their head end) the Wireless functions for about 20 minutes and craps out. As others have written this device runs hot. I would not even consider placing this unit in indirect sunlight never mind limited direct sunlight. The wireless transmitter/receiver is the main culprit. I believe the unit overheats while operational with the wireless modem turned on. The first functionality or capability to suffer from the overheating? You guessed it, the wireless access point and router. Adjusting the power output of the wireless access point transmission would reduce the power consumed and thus in theory reduce the temperature this unit operates at and could also prevent overheating. The sad truth is the .bin file update your cable provider loads onto the device (affecting the features and options you can modify for both the cable modem and the wireless router) removes the control you would have to reconfigure the device to provide any level of potential stability - I.E. reducing the power output of the WAP. Steer clear and purchase a separate Cable Modem (Motorola) and a Wireless router (Netgear). I returned this after a day spent trying to make it work and purchased the aforementioned components.

This modem is great for the price and paid for itself after just a few months as I avoided paying the cable companies modem "rental" fee! :)

I have been using this modem for the past couple of years and have had no problems with it. It still works great! :)

While this model may be $20 less than the step up SB6141 modem, you lose capability with this model. This is what's known as a "4x4" DOCSIS 3 modem - as in you get 4 downstream and 4 upstream connections. This limits the fastest download connection speeds of the modem to 160 megabits, theoretically; most cable companies will actually limit your connection speed to somewhere around 140 megabits with this modem and require that you purchase or rent an "8x4" modem (like the 6141, which is $20 more) to receive the faster connection speeds.

Comcast upgraded my internet speed to 105Mbps. so cant go with my docsis2.0 modem happend to be motorola again. so switched to this modem and got upto 95Mbps downstream when wired.

Good. Working as expected. Used this instead of renting it.