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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works better than what my cable company provides!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of paying the monthly fee for a modem, so I went and purchased this. Not only does it let me use my blazing fast connection without issue, but it seems to be even more reliable than the modem that I was leasing. Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to use with Comcast and it worked out great. It saves me $10 a month rental fee and works to give me the fastest internet connection from them. Even when trouble shooting, they are able to help me with this device. I recommended it to my cousin and it works great at her house as well.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Setup

    Rated 4 out of 5 stars

    very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up was easy. no loss of signal so far. not bad for the price i got.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this product for over three months now. I replaced the modem that I had through Comcast and my internet speed has slightly increased and connection has been far more stable. This is a great modem and worth the extra $$$.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    XFinity Tech Was Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew this was a good purchase when the XFinity tech said it was one of the best. Set up was easy, the speeds are fantastic, and the white color really stands out instead of the basic boring black. Buy it yourself at Best Buy and avoid the rental fees from your cable provider. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good modem but a bit pricey considering what you g

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the $7/month leased modem from Comcast and so far it's been great. Internet speed improved slightly (from ~28mbps to ~32mbps) and it will pay for itself in about 8 months. The only problem I have with this modem is the blinking blue lights. Since I have the modem in my entertainment unit, the blinking lights are distracting

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good Basic Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Motorola - SURFboard DOCSIS 3.0 High-Speed Cable Modem as a replacement when my modem no longer worked, and have been pleased thus far. It works as described, and perhaps the best praise I can offer is that since I hooked it up, I have never thought about it since.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Good quality for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to run okay. Easy to set up, no issues with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great performance for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright House suddenly decided to charge me modem rental fee. So went ahead and buy the device myself. Will have this paid off in 2 years which is nothing comparing to number of years I will be using cable internet. Obtained speed is awesome. Even got an additional MB when testing the download speed.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Meets needs for ComCast Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install & set up for Comcast Internet. IPv6 compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    very good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this one because Xfinity call me to update to Docsis 3.0, I found this one sold on amazon and asked BB to price match it. I have been using it for over 1 month, found an dramatic speed hike compared with my Docsis 2.0

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is exactly the same one as I had, rented monthly from Comcast. Replacing the rented modem was easy as far as the hookup was concerned. Activation was straight forward but did take a reasonable amount of phone time.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Great value and quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the set-up time and speed to get connected was quick.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem for fast speed connection (not for the fastest with a lot of devices). Works just fine, just what I need for 3 computers, 1 tablet and 2 smart-phone household (4 persons).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivers advertised download speeds and was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    the 3.0 docsis broadband modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after replacing my older surfboard modem from motorola that lasted for 13 years. i have brought this new version and it is faster than the older model. more data is being split into upload and download but in speed i am not worried since i cant afford higher speed from cox ( college student).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has been working very well - no complaints. When I have to reset it it comes back up quickly. Saves on the money Comcast wanted to rent one. Best Buy salesman kept me at this price level as he said a faster modem wouldn't help as the signal from Comcast isn't that fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Save every month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to save money off my comcast bill each month, fast download and upload speeds. Automatically detects on the computer and simply walks through the activation through the cable provider. Will pay for itself within 5 months of no more modem lease fees from comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at online reviews, which were excellent, and this modem is on Comcast's compatible list. Have to honestly say the Comcast installer set this up and I have had no issues whatsoever which is why I gave this product 5 stars. Plus, this model costs less that the step-up model.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Compac Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, compact. No problems. I bought for my new house.

    I would recommend this to a friend