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Customer Ratings & Reviews

Your price for this item is $44.99
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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very easy set-up. In-store associate recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was ready to buy a higher option model, but in-store associate, once I identified my needs, recommended this model instead. Extremely happy with upgrade from my old modem!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good speed, Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to replace a Comcast one that was limiting my wifi speed. so far Ii am getting the advertised speed or better which I could not get with the Comcast modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for the average user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem can handle my internet speeds. I have not lost a signal and it can handle all of my devices. I continually have my laptop and phone connected and often my tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    doubled my speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had 30 down from ISP but seemed to only be getting 5 or 6 running a speed test, now I'm consistently getting 12-15 down at the minimum and it's already paid for itself

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two of these modems and they work great. I never have problems or need to reboot it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The local cable company recommended this product and it has worked great since it was installed. I would recommend buying your own instead of renting it from the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent modem. easy to install. i have had no problems and should have purchased it long time ago when time warner started charging $5.99 to lease theirs. great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    It Does What I Need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to replace my cable provider's cable modem and this was the recommended unit. It works just fine by me, a bit finicky at first, but after the first several days, performance has gotten consistent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble streaming a movie and finally got around to hooking this one up that I had purchased. Everything is fine, but like all new modems, you need to make sure the service provider has the new number for it to be allowed on their network. (Also the reason I stalled for awhile) as the hardest part was going through all the questions before you can get to a person and say "All I want is to give you the new MAC address and the serial number" then it works well and my one movie streamed fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved and instead of Renting the Modem from the Cable Co I purchased this and already had a Router, perfect for my needs and works great! Def pays for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still remember the fuss that i used to face while connecting my previous modems and this gives me the perfect example of plug and play concept. really a nice product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem features gigabit Ethernet connectivity for fast downstream and upstream. Easy to connect with a nice compact size

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works well easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works with my comcast network cable internet. I bought it so that i wouldnt have to rent my cable modem any longer. It works well and I have not had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit was a snap to install and easy to set up. I'll be saving money every month over renting one from the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great with Time Warner Internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tired of leasing the Time Warner modem - this was on their recommended list. Set up was easy. One phone call to Time Warner to activate - and it's been great since then.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Compact & Attractive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an upgrade for my Internet service. Best Buy had a great price on this modem which I met my requirements. It installed without issues, requiring only one reset.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Money Saving

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup except having to be on hold for a while with cable company while they activated their end. Will save nearly $7 per month over renting cable company's modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem at decent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Handles our max available internet speed without issues. Would recommend purchasing this device rather than renting from cable/internet providers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this just because my current Internet provider is going to be charging me more monthly to rent their modem. Glad I did though. Very easy to set up. No problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Making a change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the past I have not always had good fortune with Motorola products but with this item on sale I thought I would give it another try. I was looking for a new modem that a family member could use to eliminate their monthly rental fee. I have not heard any complaints from them yet about it's use. I feel as though it might also have less overheating issues such as that I have experienced myself with my "Zoom" modem. Over all just make sure your modem is combatable with your internet provider.

    I would recommend this to a friend