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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was a great deal, and has saved me from a monthly cable subscriptions.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bee using this product for several months and it has performed flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless installation - recommended by Comcast technician. Performs as advertised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much needed update.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old unit was always dropping connection. Put this bad boy in and problem solved.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    happy wth purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to switch, my last modem was declared end of life by Comcast. Switched to this one. It was fast and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally had enough with Comcast when I found out the modem I had been paying to rent was outdated and could not handle the service I was being charged for so gave them it back and went out and bought this one and am so glad I did. It was easy to set up and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    This is a great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great product and easy to set up. I was up and running in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem made my online gaming much faster and more enjoyable with its speed

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this product. No issues at all and best buy matched amazons price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to install and the price was reasonable. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by the sales person as a highly rated modem. Easy setup and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Works great with Comcast Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem was on the list of approved devices to work with Comcast service. Just plug in and connect the cable and it's all set to go. I did later attach a wireless router to the modem. All works well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to set up. It works well with the router on a wireless network.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as intended. I did run into a funny issue when using powerline connections, but it's worked out now.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Better than paying Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I much prefer and recommend to my clients getting your own modem. These work well

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for great price. I use mine with xfinity and it works like a charm

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast speeds and reliable connection. No problems or resets required so far. Upgraded my Comcast service to the 105mbps Blast package. Returned Comcast's modem and purchased the Motorola SURFboard. Speed tested @ 120mbps download after installation & activation.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 3 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. Internet was upgraded so had to upgrade modem. Seems to be faster.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Good modem with less trouble.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using it for my Comcast XFINITY Internet connection. I found it easy to install and very good in performance. Its light sensors provides your the speed which you are getting. Blue means high speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Modem I have purchased in awhile, it increased my speeds by at least 30 MBPS.

    I would recommend this to a friend