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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 2,914 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great substitute for Time Warner's data modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been dragging my feet purchasing my own cable modem since Time Warner started charging a monthly rental fee on theirs. After finding out that this purchase would pay for itself in just 8 months, I was little upset that I didn't do it sooner. There are two minor glitches about this modem that you need to know about. The first is that it is DATA only. If you're also using Time Warner phone service, you'll need to keep the existing modem. You will NOT be charged a monthly rental fee from Time Warner if you keep their modem for voice data. The second issue is that you will need a digital splitter from Time Warner before installing the data modem. The splitter and appropriate cables can be picked up at a Time Warner store at no cost. I've been running my Surfboard just over a month and have had no interruption of service. This modem did seem just a tad faster than the original modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good device for Comcast user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great with my comcast service and was within a good price budget

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had older model before and was slower, this one is better and no issues so far

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Wifi

    Rated 5 out of 5 stars

    Wish it had built-in wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose SB6121 over other options because it had the highest rating in Comcast approved modems list for my connection speed. The modem performs as expected; set it up and forget about it. I only wish it had built-in wifi, but the price makes up for this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good little Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second of these I have purchased. Because the first one was great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motorola does exactly what you need in a 3.0 Cable Modem. It works really well

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wicked Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows my internet to achieve above 75 Mbps and is great for online gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem to replace the rental from cable company and is better this way.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very stable, and convenient to use. I am very happy to puechase a moto device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work fine at time warner cable,it need a router so u can use for wireless

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem at a good price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly with Time Warner cable. Setup and connection were flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Prodict

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and it is exactly what I needed to upgrade my cable.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem, easy to hook up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is really simple to hook up and connect with all type of routers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, we are 2 people at home, watching a lot of Netflix and stuff like that. We have been using this modem for the last 2 months. I have never had any problems or connection issues that is because of this modem. Let's put it like this: This modem has never been the limitation or problem for me.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement for my rented time warner modem. Works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great modem for comcast xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have 2 of these and both are rock solid for Comcast Xfinity Blast Internet

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Faster than Comcast business modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a comcast business modem and I am very happy with it. Much faster than the Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install right out of the box. Great starter modem for home use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Well...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I bought I had to return, but the second one seems to be working perfectly with Cox internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was recommended to me by a computer savvy co-worker. Glad I got his advise. This is a super easy to install modem and comes with all the cables you need straight from the box. Used the modem for 1 month now and the unit works as advertised.

    I would recommend this to a friend