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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,914 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good modem. Has really great speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has strong connection. Ping is great for gamers !!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy to set up. Pays for itself!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues. Great way to save money on Internet bill.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    IT GOOD THANKD BEST BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT WORKING GREAT THANKS GUY FROM BEST BUY BUY AGAIN

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Excellent Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the device was configured by my ISP, the speed increased remarkably. Hooking up was super easy. Hopeful it is as reliable as my previous Motorola router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales guy recommended it and works great and saves money in the long run.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to not pay Comcast each month - easy set up -

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    work fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for the price that i pay and the bad it's not a router only modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do yourself a favor...get one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy I decided to invest in one of these devices! It will soon pay for itself by avoiding the Comcast lease fee. No problems whatsoever! Only minor hassle was calling Comcast support to give them the new info from the new device. Throughput is great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Does the Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is pretty much a standard modem. It does the job that it's supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it with Comcast, works good. Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great performance thus far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance over the DOC2 modem it replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It just works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as it's supposed to. Not much else to say.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent 3.0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Very well. I am able to pull down 50+ Meg's.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy instsll worked as it should i would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Hardworking DOCSIS Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little cable modem that you can simply install and forget about. I've had both this one and the previous generation Surfboard and they've both been totally reliable and easy to forget about as they always work. The only times I've had to reboot them is when Comcast has upgraded the connection speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good working unit for computer connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent unit pricing and easy to install and use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problems Solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just could not get the Comcast modem/router to reach my son's bedroom in the back of the house no matter what we did. It was causing so many problems and I was always getting bumped off my laptop while trying to work from home. The purchase of this modem along with a new router has all solved all of these problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SURFboard Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because so I didn't have to pay a rental fee for a cheap modem through my service provider. I've had no issues with this modem since I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    hello modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't remember the sales person name bit he picked or the right modem . It was so easy to connect and once it was connected i was very happy it connected to my cable so fast i couldn't believe it. Thank you

    I would recommend this to a friend