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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,914 reviews
  • Rated 5 out of 5 stars

    Simple and Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to continue to pay modem rental fees, and I didn't need the cable company's wifi capable modem/router anyway, so I decided to purchase my own modem. This one fit the bill perfectly and is a simple, low-cost, reliable alternative to the cable company's modem. I highly recommend getting one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Did just the trick for the Internet and reasonable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated the modem, it was right priced and works great. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to hook up works great looks good good choice from cable company

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to have and to utilize the max of your internet service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Not a bad Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point it was easy to setup, and has been working great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two computers& two cell phone all working good at the same time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than my last one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by TimeWarner and is less invasive sitting in the room.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem, works fine with my internet service, was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Easy setup. Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup took about 5 minutes and all my devices connected easily. I have had no problems. Everything has been downloading smoothly with no hiccups.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    good for comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download and uploads speeds vary but product still works pretty well

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does a good job, no issues so far, handle high speeds like a champ

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Nice modem upgrade for better speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 5 year old cable modem with this model and have been very pleased with it's performance and setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great recommendation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of the products recommended by what had to be the overall best customer service provider from a best but employee, to date. I needed to buy certain things when setting up my new place and it was overwhelming and confusing and this was one of those products that helped make it easier. Great reviews and it is a great price for why it provides too!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Modum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster speed for internet I really like this & it's Comcast friendly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I Like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheep and good.. I will recommend it to friends... easy to install...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as advertised, plug & play. Just open up a browser and activate your internet service after hooking everything up. If you need wifi, consider getting a modem with this functionality built in; this is not built into this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Modem for Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Internet speeds are not that fast so I did not need the super fast modem. This one works great for slower speeds. Why buy the faster ones when your package doesn't allow for faster speeds. Save some money and get this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It appears to do what I had hoped for. Everything is working well

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I am happy with this modem. I had a motorola gateway that was outdated and jumped to this modem. It is much faster with the 3.0. Was super easy to install, didn't even need to call comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to use for Comcast connection. It has great performance

    I would recommend this to a friend