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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    updated modem for speedy Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Comcast recommended this device, and I like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn't want to but had to...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't want to buy another modem but I bought one of the old cisco DOCSIS modems for 20 bucks on e-bay yeah it worked for a bit but kept dropping the signal. So I went out and bought this I'm pleased to say my signal has never dropped and I maintain a constant 90+ Mbps on a paid 50 Mbps line.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to install and use but sometimes needs to be reset.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works well with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After connecting, ran a speed test and had great download speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is awesome. It is way better than the one Comcast provides and saves you a lot of money in the long run instead of paying to "rent" one from Comcast, very easy to use and install

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works well. It is satisfactory for a family's needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up took about 10 minutes, including the time you just let it power up. Have had no issues with it. fast internet and no lagging or any issues. Very good and stylish product

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Worked but upgraded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked but I needed to return and I upgraded to the next model.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't tried a bunch of modems, but this works just as well as any I have every installed. Very happy with how this works with the Apple Router and the increased internet speed we are using.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and works as well as I was hoping it would

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because Comcast kept bugging me to upgrade my modem. It seems to have made the Internet on my computer run a little faster, but all the other devices I have are running the same. I didn't really see a noticeable difference in speed. But the price was not bad, so it's ok.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace my modem from Comcast and it works greT.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great for Download and Upload

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the product.Great for Upload and Downloades

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this modem with xfinity . Didn't find any issue yet

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    works as stated. Have had no issues, easy to set u

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great peoduct. Works well with Xfinity. Have had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy this for comcast and now its working awesome !

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for my needs and I recommend this product to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy install, hook up cables and activate (it took longer holding for Comcast to activate than to install). Great speed and fairly cheap - plus it saves me $8/month in rental! :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great in our apartment. Easy setup, no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    Great modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem was a replacement for an older modem. The Motorola Surfboard accommodates higher internet speeds than our previous modem, all at a very reasonable price. It was also recommended by Comcast, our cable provider.

    I would recommend this to a friend