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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 2,914 reviews
  • Rated 4 out of 5 stars

    Works Great for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to replace TMC leased Modem which was a version higher than this, but they approved this as well so I got it from local best buy. Its around 3 months since I am using it. Some time I face glitches in streaming which is not very frequent and can happen with any modem so I am not much bothered about it. Overall its a good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend. Easy to install and hook up. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works continuously, no problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to live with a roommate who had a different modem brand and it flickered on and offline all the time! We had to reset it 4 times a week. After I moved and bought my own Motorola - SURFboard DOCSIS 3.0 High-Speed Cable Modem it's been completely fine. I've had it for 6 weeks now and I've never had to hard-reset it from the wall even once.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem! Perfect for web surfing and online gaming!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product for the money you spend. Real love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Product works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked it up and it was ready to go. Very simple to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great overall modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to use and set up very happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It good to me I use for may Internet and wireless that ok

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very easy to set up and works well with out any issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    There are no buttons to push

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to communicate to device via network cable. I had to reset to factory settings, it appears some settings were there as if from previous owner although it was suppose to be new. It synced with Comcast no problem. I recommend you check broadband speed directly from modem via cable before going into router. My router is EA4500.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did quick setup & installation. I would recommend sure!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, easy to set up, would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't had any problems with unit. it was easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem a little pricy but fast with great range

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No complaints or problems. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good cablemodem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Get good speed and stays connected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Local TWC service is fiber to the pole, so it is quite reliable, and this box works well with it. The flashing amber light I believe shows the connection is working but next to all the other blue lights this color normally suggests a malfunction so it is detracting. Also would be nice to have a stand by mode that reduces power use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy to Use Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to install, even for someone who is unfamiliar with networking. Simply plug it into the cable outlet. I have had no issues with performance or installation.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is an excellent device for household service.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great to start with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong modem. Can handle multiple devices at once.

    I would recommend this to a friend