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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 2,914 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Have had it for 2 months and no problems so far. Price online was cheaper than in store, told them, and got it for the lower price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup, all you have to do is call and get it registered in their system and you no longer have to pay them 10 dollars a month for their equipment. Pays for itself in only a few months.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, and is much better than the garbage Comcast provides you with. Easy to set up and no issues noted yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read up on this device and saw that it was the absolute best for Xfinity customers who wanted to buy their own router and it is a great product. I just missed the fact that it is not a wireless router so look elsewhere if that is your goal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love saving money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why give the cable company more money than you need to. Save that 10$ monthly fee and buy one of these, in less that 6 months you will have made your money back and start saving. highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Wifi

    Rated 2 out of 5 stars

    just so so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to be honest here... it was super easy to install; however, our wifi hasnt been great since we've had it - dont know if its due to this, though

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Flawless router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works out of the box and has been consistent in delivery of internet via cable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This DOCSIS 3.0 High-Speed Cable Modem is great for your home. It is easy to install and provide great performance

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of having ethernet, we finally decided to bite the bullet and go with high speed cable internet. The modem has worked flawlessly so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been paying rental fees until I came across this modem. I am getting much better internet service with this modem without the added cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to upgrade my current modem since it seemed to lose connection often. This one works great and the lights on the front are easily read to determine when connectivity is acheived

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great...just need to setup with comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and called my ip...comcast. After reading reviews on different sites that sell this modem, I discovered what I needed to know to setup this modem. Basically, call your Internet Provider, inform them you bought this modem, and if they know what they are doing, the tech will ask you for the customer serial number (one with letters in it), and the mac address. It took comcast about 15 minutes, maybe a little less, and then I was in business. However, when I initially setup this modem, I had it connected straight to my computer, bypassing all routers. What this does is cause the modem to "remember" that device. After I hooked up all my routers, my internet quit working. What you need to do is power down the modem, hook all your routers back up and power the modem up. Everything should be ok at this point.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Easy to set up with comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problems with setting up with comcast. Works great. Better than renting from comcast. Will pay for itself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to reset this a few times since I purchased it. I'm not sure if it is the router or the modem - I reset both at the same time. Just all of a sudden I have no internet connection. Once I reset modem/Router combo it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    plug and play...works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after a combo modem/router didn't do the job. Works great with existing router and set up easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up, works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my dad so he wouldn't have to rent a modem from Comcast. I've had mine for 2 years and have never experienced a single issue and I imagine this one will be the same.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wish there had been directions on reconnecting to the wireless router. I ended up having many issues with comcast over this and went with out internet service for over 3 weeks

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem for the price. Works good and is cheaper than leasing from cable company. Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent product would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blasting fast speed and very easy to set-up. Would recommend to friends and family. Best modem I've bought yet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Seems to work well. Plug in and go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, doesn't take much space. Seems to work well. Will need to call your cable company and provide serial number or codes to get up and running.

    I would recommend this to a friend