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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,914 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this for a 3 level townhome and it works well. We have 5 people using internet in our home on different levels and we are all gamers as well. There are of course better modems out there, but for the price, this is a good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personal Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I don't have to rent a modem from my cable provider each month, but still have the same quality in my personal product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great cable box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cable box was very easy to hookup and works like a champ!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great product, I've reviewed it to four stars because sometimes I have to unplug from the source to restart.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a friend to replace his current modem. Great modem to replace the one from Comcast and eliminate those fees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this when comcast told me my old one wasn't supported anymore. Have had no issues with it. Good product. Looks nice too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has great speed and works great. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at reasonable price. Easy set up. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy To Setup!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product met the requirements of Time Warner Cable because I didn't want to rent a cable modem from them every month. It was very easy to setup and use. It was pretty much un-box it, and connect the cables in the appropriate ports. A user friendly color guide of what cables go where was provided too. I would definitely buy this product again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok, I guess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to increase my internet speed at home and for some reason it took a few weeks before I noticed any changes in speed. Not sure if was Comcast or the new modem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Fast easy modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fast modem, easy to set up and reliable for heavy use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine, hassle to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems like the cheapest option for a Comcast customer, and while it's a hassle to set up, I'm guessing that has more to do with Comcast than the actual modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install and helped with my internet speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greta Buy for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many reviews for an intermediate Modem, this was a Great price for the coverage area...I would highly recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 3 out of 5 stars

    Wi-fi and speed OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently I switched from AT&T to Comcast and I didn't want to pay their monthly fee for the modem so I purchase this modem. Comast technician was unable to set-up my home wi-fi network so I was left to do the configuration myself. No easy task but accomplished with on-line help. So far modem works fine and I am happy with the speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Has functioned with no problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem because Comcast said my old modem wouldn't be fast enough to make full use of their internet speed. So far, the modem has worked well. When I purchased it, the modem I wanted was sold out, so I got this one. The only issue I might have in the future is if I wanted to get cable phone service, this modem would not work. As of now, that is not a problem, and I am happy with this modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is always our go-to place for tech supplies. They have what we need sitting on the shelf so we can get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem for my xfinity Internet. Very easy to set up and works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Good speed and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speed and reliable. No drop outs after a few months.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No more lease fee for Time Warner Cable RoadRunner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this modem to replace the leased modem from Time Warner Cable. Same brand, similar enough model. Chosen from the list at TWC site for our level of internet service. Owning our own modem saves us $5.99 a month plus tax so this pays for itself in less than a year.

    I would recommend this to a friend