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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 2,914 reviews
  • Rated 5 out of 5 stars

    nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works like it says it works. Kind of expensive but I'd say its pretty quality where you get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    improvement over leased device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really resent the cable Company and their constant rising prices and made up charges. I decided to take some control and buy my own modem. I am very satisfied and would recommend this product to everyone. One less charge on the Cable bill' Easy to install and I get better streaming performance than the old modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stop renting!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save money and buy your own cable modem, otherwise it's just another way the cable companies can make a buck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for about two months with no problems so far. Hope it will last for at least another four years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was well built and has extremely fast connection speed. Best modem on the market for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Perfect for what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this product is perfect for what I needed to do. Just living in an apartment and didn't want a very expensive modem but one that was reliable and this one is not expensive but still great quality. Haven't had any problems with it. I previously had a NETGEAR and this is equally as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with time warner cable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more monthly rental fee! Very easy to install! Saving 8.00 per month...will be paid for in 5 months!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speed for everyday use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why pay monthly rent to the cable company when you can buy it at Best Buy & it provides the same functions.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good modem for good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a modem for my new house, at the time this was the cheapest Motorola DOCSIS 3.0 modem so I picked it up. Works perfectly fine plug in power adapter, plug in LAN line enjoy internet not much more to say,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Classic modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a standby modem. I've had some version of this modem for at least a decade and have never had a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it seems like it does what it needs to be doing I can get the internet pretty fast and sometimes stable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for a little over a month now. No problems at all. In a few more months it will pay for itself. Good modem at a great price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally decided to purchase my own router rather than paying $10 per month. Serves its purpose and have not encountered any problem since then.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works like charm for beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pretty much unsure which one to get and then a friend of mine referred this to me. I have been using this with my Apple Airport Express WiFi router and it works like charm. You plug it in, confirm all lights shows up and connect WiFi router ... bam .. it works. Never had issues, and its working 24x7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Time Warner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great for Time Warner. The cost is absolutely worth it. Why not pay one time for a modem than pay monthly for modem you will eventually pay for 3-4 times over depending on how long you have internet? I have never had any compatibility issues with routers. Its great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this about a month ago, and it's great device. Getting good connections in my whole apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to upgrade from our old one and have had good luck with the brad so we decided to stick with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Does as advertised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and noticed the improved speed/connection immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more Comcast rental fee, and no issues with my wireless router. Very pleased. Super easy to set up too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my old reliable modem recently. This one plugged in and worked perfectly from the start.

    I would recommend this to a friend