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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 2,914 reviews
  • Rated 5 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your lucky you had this product in stock because know one wanted to take time to help me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I was tired of paying the cable company $10.00 a month. Great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to move to a location that required me to use Comcast for my internet, and I did not want to rent the modem. I chose this model because I was told that it was compatible with Comcast. I have used it for almost two years with no technical problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Saves money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the modem to save money from cable company charging $10 a month. I bought the modem for $63 . I'm saving big $$$

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it doesnt connect right away. Not sure if somethings wrong or its the product. Works good normally. Minor issue

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Price, easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, cheap, dependable cable modem. I bought it and installed it very quickly. Have had for 2 months, and no issues so far. The longest part of installing it is waiting for the cable company to activate the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a perfect match for my Time Warner Internet. I didn't want to lease a modem from TW, so I went through the modem list and chose this one. With my Netgear Nighthawk router...I'm able to get 50mbs and 5mbs upload speeds. Very impressed with my gear selection.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Cox Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine out of the box Worked fine out of the box Worked fine out of the box

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    good speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use ,good speed best buy always has best price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the black plastic case. My old one was white and it lit-up like a Christmas tree.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a bad modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent had too many problems with this modem, but with Comcast you cant tell if its their service or the equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Decent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, works well, no issues - recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup and cheaper than cable company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this instead of leading from the cable company and saved myself some money. Easy to set up but not that this device is not a wireless modem, you still need something like an Apple AirPort Extreme.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris working great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched my internet provider to Time Warner Cable. Decided to purchase a Modem instead of renting at $7/month. Running two computers and an Xbox at same time without any problems. Big step up from our DSL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola high speed modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, no issues so far. Have only been in use at home for 2 weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, when I was checking out the guy told me I had to call the cable company so they could set it up in their system and send a signal. It was simple to hook up, made the call and it was up and running in just a couple of minutes. No problems at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 4 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quik and easy set up. Works great and good value..

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. Plugged it in, took a few minutes, and it was up and running. I'm using it with Comcast. Didn't have to alert them to the change or anything. Getting better up and down speeds now than with our 9 year old (but still functional!) D-Link modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem for daily use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem for daily use. I would recommend using it for home use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good , worth for money, get continuous good speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth for money paid. easy to install and use. helped good network connectivity compared to using all in One( modem+wireless router in one box). i had lot of iisues with modem supplied by TWC and having replced with this, I am happy with Network connection and speed

    I would recommend this to a friend