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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,914 reviews
  • Rated 4 out of 5 stars

    Good product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was recommended to me by a cable technician. For the price it works comprable to the more expensive model.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    intermittent connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product overall for range and multiple device connections. However it has intermittent connection issues that are seemingly to occur more often. Tried another device and haven't had any issues.. Tried this product and it started back up again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A reliable workhorse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for a client's 6-year-old scientific american cable modem which had failed. I've always used Motorola cable modems and the people I work with agree with me when I say this is the reliable workhorse of cable modems for home or small office use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to set up and gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works great. It allowed me to return the one I was leasing from the cable company and will pay for itself in 10 months. So I am happy with it. the cable company currently charges me $6/month to lease so I am basically paying myself $72/yr. with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best modem I have ever purchased. It is affordable and very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son sent me to buy a modem. I had little knowledge of what I was looking for. The salesperson recommended this one. It wasn't the most expensive but works great and my son was impresses by my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just what I wanted.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motorola/Arris modem works great. It's just what I wanted and needed to get free from paying T-W monthly charges. I can amortize this in about 8 months. It was easy to hook up with no klitches and once connected to T-W it's doing the job. Great product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good but you need to check type of security in the modem page and Router page in order to work together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had any problems with a slow connection and it was a breeze to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 6 computers in the house and no hiccups happen on internet service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded my Comcast modum in and saved $10/month by buying this modum at Best Buy. Super easy to install however you do have to call Comcast and give the a number off the bottom so they can connect it to their system. But after I did that it worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have done quite a research before buying this modem and based on the reviews on BB site and Amazon site I decided to burly this one. It's a good modem for the money and I do see drastic change with my internet speed. Definitely recommend this to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One the of the best Modems out there. I would recommend this one to everyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as advertised. Still having some connectivity issues but those are related to my carrier I believe.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was to replace the modem Comcast has you use for their internet service. Really easy to set up, and I didn't even have to register it for the warranty, as it was set up after I activated it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Plug and Play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this device up and running within 10 minutes. I used it to replace my DOCSIS 2.0 cable modem so I could get faster internet speeds. All i had to do was plug it in and call my ISP and it was working. Now I am experiencing even higher internet speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great alternative to high priced modems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something cheap to out in a 2800 square foot house and also hooks up to existing Netgear routers and it's been excellent. It was half the price of other modems and a much better buy than what the cable company was offering me to rent. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for saving money on your Comcast Bill!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is made by Motorola and matches up with Comcast, so if you continue to be billed by Comcast, have them change the first letter of the serial number to an X. You will not be charged again. This advice came direct from Comcast and it has worked for us.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem because I was tired of renting from the cable company. Installation was simple. I called the cable company with the modem ID number and it was up and running in five minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Had to replce orig for comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was informed that Comcast no longer accepted modem I had used for 2 years and I had to buy another one. I had worked for Motorola years ago and felt comfortable buying it over Netgear, which I have had problems with products before, and now. Installed it, Comcast accepted it, and we are happy campers again

    I would recommend this to a friend