Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $44.99
Clearance
The comparable value price is $69.99

Customer reviews

Rating 4.6 out of 5 stars with 2915 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the SURFboard DOCSIS 3.0 High-Speed Cable Modem for its ease of use, performance, and affordability. Many appreciate the straightforward setup and compatibility with their internet providers, along with its compact size. While some experienced issues with the modem's WiFi capabilities and occasional overheating, the positive feedback on performance and ease of use outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,914 reviews
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Good Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good brand, and whether the modem works fine, I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, it has good quality. I will recommend this item to my friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended by my internet provider and it is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great way to skip out on paying cable rental fees

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying the monthly rental fees for a cable modem. Best Buy had this modem in stock and it is compatible with Comcast Triple Play. The price was very reasonable and it will pay for itself in the first year! Very easy to set up! Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Time Warner internet cable modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I make the right choice of buying modem and router seperate. This modem works great with Time Warner and very stable. I returned the rental modem router back to Time Warner and no more rental monthly fee. I gain internet speed also after the switch.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Modem for students

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Motorola Docsis 3.0 modem was a huge upgrade over my last modem (Docsis 2.0). If you are paying for preferred connection speed or greater from your internet provider, I definitely would recommend this modem to achieve much greater internet speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No complaints

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this this modem because my Internet provider told me that my old one was outdated and couldn't handle the high speeds of 100 mb/s. This modem is working well. My connection speed is measured at about 95 mb/s when connected via ether net.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Option for this Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Assistance recieved was Simply"Customer Service":like it should BE....

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 4 out of 5 stars

    Good modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this modem to replace a Motorola cable modem wifi combination. The wifi portion stopped working a few months after the purchase. I have use Motorola cable modems before and have never had a problem. I will not but the combo in the future as if one stops working you have to replace them both.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for anyone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the modem for several months now with no issues whatsoever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    just a modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because I switched to TWC, I need to get a faster moderm. It was on the list to buy. Okay. Doing the job.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works well for me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this upon the recommendation of a Best Buy employee, and have not regretted it. I use the internet for simple things...email, facebook, research, etc...so do not have very high speed, so no real test for the modem. It does work well for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had No Problem With This Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been used it for a couple of months now. Never had a problem with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than what brighthouse gives you. Always get your own router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great company

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to keep this modem. But my IP wouldn't let me use it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product, easyt to setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product so I wasn't paying modem-rental fees every month, and am so glad I did. Love this product, was easy to setup and works great. My only comment would be to allow access to the admin interface without having to direct connect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent Entry Level Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thoroughly satisfied with the product !!! I am using it since Jan 2015 and its a good entry level modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best value for money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased this modem and replaced it with my old modem which is not able to give me the expected internet speed. But once I installed this new modem it caught upto the speed what was expected. I am very much satisfied with its performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a awesome product and at a great price. I actually bought 2

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great and is saving me $ every month on my cable bill!

    I would recommend this to a friend